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Won't open outlook 365

Posted: Tue Nov 13, 2018 7:31 am
by kirby
New computer with Win 10 and office 365. MWPro does not automatically find the outlook program file and I need to go there with the browse button. However, the problem is that after checking the mail MWPro will not open Outlook. I have disabled the ESET security feature that came with the computer and also gave guest permissions for the folder that outlook is in. But no soap. Any suggestions?

Re: Won't open outlook 365

Posted: Tue Nov 13, 2018 12:53 pm
by rusticdog
So nothing you do opens Outlook, Washing Mail, pressing the Mail Program button in MailWasher etc.. ?

Re: Won't open outlook 365

Posted: Tue Nov 13, 2018 1:04 pm
by kirby
Correct, nothing works.

Kirby

Re: Won't open outlook 365 - fixed

Posted: Tue Nov 13, 2018 2:06 pm
by kirby
Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby

Re: Won't open outlook 365 - fixed

Posted: Tue Nov 13, 2018 2:15 pm
by rusticdog
kirby wrote:Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby


OK great to hear :thumbsup

Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.

A proper install of Office like you have done would create necessary info for MailWasher.

Re: Won't open outlook 365

Posted: Wed Nov 14, 2018 4:31 am
by kirby
Good information here for folks that will run into this same problem in the future.

Kirby