Firetrust Support Forums

I need help removing emails from the main list. I have about 15 emails from the past that will not leave the main list . I have synced with outlook, read them and they still remain on the main list. Can anyone give me an idea on how to remove them? I don't wand to delete them.

Hi there

Check first MailWasher is using IMAP to access the account, under Settings >> Accounts >> Incoming >> at the top you can change from POP if necessary.

Also check in the same screen, click Advanced >> make sure Download Read Email is unchecked.

Thanks rusticdog , but that did not have any effect.

Anyone else out there with more ideas?

Regards

Send me some logs. Go Help >> Send Support Logs >> enter a brief description like 'mail doesn't clear' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Thanks

Hello,

Mailwasher 7.11.0 et 7.11.10.0

I have the same problem since 4/5 days.
I am in IMAP and after downloading the mails in my email software, these mails remain displayed in Mailwasher.
I have to close Mailwasher and when I open it and check the e-mails, the mails that remained displayed no longer appear.

French/English translate by Bing

OK, try removing the account from MailWasher >> restart the program >> then add your account back in.

OK, essayez de supprimer le compte de MailWasher >> redémarrez le programme >> puis ajoutez votre compte dans.

Hello,

rusticdog

Thank you for your answer.

In an account I have a sub-folder in which I had a mail loaded but not open (I wanted to keep it unread) and that was what was blocking.
In Mailwasher, if I uncheck the search in this folder in IMAP, the read mails no longer appear. Same If I open this email as read.

I just made a discovery, so all the e-mails have to be opened in all the folders. I thought that there were only unread emails that remained in Mailwasher.

Nice day!