Firetrust Support Forums

Is there some way to turn off 'evaluating message" which takes a while to do its job and meanwhile hangs up the whole program?

If it's going slow, that will probably be the DNSBLs as they tend to be slowest. Try disabling those under Settings >> Spam Tools >> Origin of Spam ...see if it runs quicker then

Did that a few days ago, unchecked the two spam servers and there was no change... Don't think I had this in the past... just lately

OK, send me some logs, will see if it's noticeable where the slow down is.

Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

What I did was a complete uninstall and then a reinstall... I suspect that all my firetrust folders were top-heavy from one update after another over the years, because some "junk" in those folders never came back on the new fresh install. copied over my accounts file and good to go... I'll see if the "evaluating" behaviour is left in the dust.... thx

New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great

bardos wrote:New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great

I have done it but doesn't help.
I have still an issue with "evaluating" . It takes a while to do its job.

Thank you in advance for your help,

Daniel

I don't recall seeing logs about this. Send them again in either case.



Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

Hi Chris,
I sent you the logs.

Best,
Daniel

Hi Chris,

Have you found a solution to my problem?
Thank you,
Daniel

Sorry Daniel, I've been on holiday while I move house/town

No, I didn't receive any logs. Can you instead go into Help >> User Files >> there will be a file called autosupport.eml >> right click on that >> Send To >> Mail Recipient >> email it to me at forum@firetrust.com

Thanks
Chris

rusticdog wrote: ↑

Fri Feb 15, 2019 9:30 am

Sorry Daniel, I've been on holiday while I move house/town

No, I didn't receive any logs. Can you instead go into Help >> User Files >> there will be a file called autosupport.eml >> right click on that >> Send To >> Mail Recipient >> email it to me at forum@firetrust.com

Thanks
Chris

Hi Chris,

I am sorry but I don't have a file called "autosupport.eml " .
I also noticed that sometimes Mailwasher is closing unexpectedly. I have uninstalled the program and reinstall it but it doesn't change.
The issues concerning " evaluating messages" are related to my different Gmail accounts. For my other accounts, it goes fast. On my laptop,
I am checking the same accounts ( including the Gmail accounts) but there, it goes fast for all my accounts.

Best,
Daniel

OK, can you go into Help >> User Files >> look for error.log, if present, email me that to forum@firetrust.com

Also there will be a Logs folder, go into that >> click on todays date folder >> email me the contents of that folder to address above.


Cheers

Hi Chris,

I sent you the files at forum@firetrust.com

Best,
Daniel

OK great, got them.

Your diamonds account is failing to logon, this will mean MW is likely timing out after 30 seconds, increasing the speed.

Your dafra3 and dafra1 also show a failed logon the 2nd time, working the first. As well as your Yahoo also failing both times...

All these accounts are using OAUTH, and I see from the logs you sent you are using Avast. My first thought is that Avast is causing some issues. I would recommend disabling any Avast email scanning and see how things go

Hopefully these links help
https://support.avast.com/en-nz/article ... d-settings

https://help.avast.com/en/av_free/17/se ... basic.html


If that's no good, try disabling OAUTH for the accounts under Settings >> Accounts >> Incoming >> Advanced >> disable Use OAUTH >> Save.
For your GMail accounts you will need to be sure Less Secure Apps is set to ON here https://myaccount.google.com/lesssecureapps?pli=1
For Yahoo it's here https://login.yahoo.com/account/securit ... ecure-apps