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"Evaluating Message"

Posted: Fri Dec 07, 2018 10:27 am
by bardos
Is there some way to turn off 'evaluating message" which takes a while to do its job and meanwhile hangs up the whole program?

Re: "Evaluating Message"

Posted: Fri Dec 07, 2018 12:05 pm
by rusticdog
If it's going slow, that will probably be the DNSBLs as they tend to be slowest. Try disabling those under Settings >> Spam Tools >> Origin of Spam ...see if it runs quicker then

Re: "Evaluating Message"

Posted: Fri Dec 07, 2018 3:34 pm
by bardos
Did that a few days ago, unchecked the two spam servers and there was no change... Don't think I had this in the past... just lately

Re: "Evaluating Message"

Posted: Fri Dec 07, 2018 3:37 pm
by rusticdog
OK, send me some logs, will see if it's noticeable where the slow down is.

Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

Re: "Evaluating Message"

Posted: Fri Dec 07, 2018 6:48 pm
by bardos
What I did was a complete uninstall and then a reinstall... I suspect that all my firetrust folders were top-heavy from one update after another over the years, because some "junk" in those folders never came back on the new fresh install. copied over my accounts file and good to go... I'll see if the "evaluating" behaviour is left in the dust.... thx

Re: "Evaluating Message"

Posted: Sat Dec 08, 2018 8:08 pm
by bardos
New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great

Re: "Evaluating Message"

Posted: Thu Feb 07, 2019 10:59 pm
by Danielf
bardos wrote:New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great
I have done it but doesn't help.
I have still an issue with "evaluating" . It takes a while to do its job.

Thank you in advance for your help,

Daniel

Re: "Evaluating Message"

Posted: Fri Feb 08, 2019 12:25 am
by rusticdog
I don't recall seeing logs about this. Send them again in either case.



Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

Re: "Evaluating Message"

Posted: Fri Feb 08, 2019 4:58 am
by Danielf
Hi Chris,
I sent you the logs.

Best,
Daniel

Re: "Evaluating Message"

Posted: Tue Feb 12, 2019 2:48 am
by Danielf
Hi Chris,

Have you found a solution to my problem?
Thank you,
Daniel

Re: "Evaluating Message"

Posted: Fri Feb 15, 2019 9:30 am
by rusticdog
Sorry Daniel, I've been on holiday while I move house/town

No, I didn't receive any logs. Can you instead go into Help >> User Files >> there will be a file called autosupport.eml >> right click on that >> Send To >> Mail Recipient >> email it to me at forum@firetrust.com

Thanks
Chris