MailWasher Pro - Update - Access Denied

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
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Gerald
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Joined: Thu Dec 20, 2018 8:57 am

MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 7:55 am

Hello All,

I have a problem with MailWasher Pro version 7.11.5 and updating the program. [Lifetime license.]

When I click on Help -> Check for Updates..., I receive an error message: "Access is denied." (reported to MailWasher Pro Support on 02-13-17.)

I received a response:

=== Begin Quote ===

First, (with MWPro closed) if you go into C:\\ProgramData\\Firetrust\\updates\ and delete the files updates.aiu and updates.aiu.part (if present)

See then if the updates work via Help>>Check for Updates.

If no, this can also happen if the update file is corrupted in your user files folder.... try copying updater.ini from help >> common files >> to help >> user files.

To do this......

- Open MWPro, click, Help>>Common Files
- Copy the "updater.ini" file to your desktop or another folder.
- Click, Help>>User Files,
- Minimize the folder that opens,
- Click File>>Exit to close MWPro,
- Maxamize that folder,
- Move the "updater.ini" file into that folder.

Restart MWpro and try updating again....?

=== End Quote ===

The above did NOT work! There are three "updater.ini" files on my system:

c:\Users\Owner\AppData\Roaming\Firetrust\MailWasher\updater.ini

[389 bytes - dated today]

c:\ProgramData\Firetrust\MailWasher\updater.ini

[390 bytes - dated 04-24-2018]

c:\Users\All Users\Firetrust\MailWasher\updater.ini

[390 bytes - dated 04-24-2018]

Now, I want to TOTALLY uninstall MailWasher Pro and reinstall, BUT I want to keep:

- the settings [two user accounts with passwords, friends list, blacklist, etc.]

Would someone please direct me to the correct files that I must save?

Thanking you in advance...

Gerald
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 12:36 pm

Hi Gerald

Under Settings >> General >> Updates >> what folder is listed there ?
I assume it is C:\ProgramData\Firetrust\updates\, assuming so, manually go to C:\ProgramData\Firetrust\ and delete the updates folder, then right click on whitespace >> select New >> Folder >> name it updates, try an update check..

To make a backup of all accounts and settings >> go File >> Export >> select a name and save location (don't store the export file in a MailWasher folder), opt to include Learning >> Export. Then you can uninstall MailWasher and select to wipe all data.
Once MailWasher is installed again, run the .MWP file to import the settings.
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Gerald
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Joined: Thu Dec 20, 2018 8:57 am

Re: MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 7:50 pm

Hi rusticdog

Under Settings >> General >> Updates >> C:\Program Files (x86)\Firetrust\MailWasher\MailWasher Updates\

As you can see above, your assumption was incorrect. Onward to C:\ProgramData\Firetrust\, deleted the updates folder (it was empty anyway), created a new folder updates, tried an update check -- Access is denied.

Should I have exited MWP and then restarted it after doing the folder deletion / folder creation?

Now, before I go any further, should I specify the Settings >> General >> Updates should be C:\ProgramData\Firetrust\updates\ ???

I'll hold off with the backup procedure until I get a response to my query.
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rusticdog
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Re: MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 8:04 pm

Yeah, click the Browse button and manually select the newly created C:\ProgramData\Firetrust\updates\

Hopefully that will get things back up and running.
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Gerald
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Joined: Thu Dec 20, 2018 8:57 am

Re: MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 9:39 pm

Hi rusticdog

Thank you. That solved the issue. Now when I go Help >> Check for Updates... I get a message that says: "Your software is up to date"

Can I now delete the C:\Program Files (x86)\Firetrust\MailWasher\MailWasher Updates\ folder? (Just the MailWasher Updates folder)

My current version is 7.11.5 but I see a version 7.11.10 released on 2 October 2018, but it's a minor version number update and I'm guessing that updates won't happen until version 7.12.0?
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rusticdog
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Re: MailWasher Pro - Update - Access Denied

Sat Dec 22, 2018 10:03 pm

Yes, you can delete C:\Program Files (x86)\Firetrust\MailWasher\MailWasher Updates\

The later version has a fix for OAUTH token error, and a crash in the tutorial startup, so nothing worth worrying about unless effected. That's also why it's not on the auto-update system yet, as we do prefer to wait.
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Gerald
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Joined: Thu Dec 20, 2018 8:57 am

Re: MailWasher Pro - Update - Access Denied

Sun Dec 23, 2018 6:09 am

Deleted the C:\Program Files (x86)\Firetrust\MailWasher\MailWasher Updates\ folder.

Thank you again. This issue has bothered me for too long and I'm glad it has finally been resolved.

Hope you and your family have a Very Merry Christmas and a Happy New Year.

--
Cheers ... Gerald
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rusticdog
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Re: MailWasher Pro - Update - Access Denied

Sun Dec 23, 2018 9:38 pm

You too Gerald, thanks!

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