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Can't launch MWP from system tray

Posted: Thu Jan 10, 2019 11:33 am
by Dimi2018
Hi I have the latest version of MailWasher Pro. While it loads itself into the system tray just fine and does its job, I can't launch it if I double click the icon in the system tray. I have to launch it from the start menu. After I click on the close button on the upper right it goes back to the system tray. But, I still need to launch it from the start menu, regardless. Any solutions? Thanks.

Re: Can't launch MWP from system tray

Posted: Thu Jan 10, 2019 11:54 am
by rusticdog
Hi there

If you go into the Task Manager (CTRL + SHIFT + ESC) in the list of processes, MailWasher is just listed once correct ?

If you haven't restarted the machine in a while, try that first.

My next suggestion would be try a .NET Repair, then reboot. You can download the repair utility from
https://www.microsoft.com/en-nz/downloa ... x?id=30135

If still no good, try reinstalling MailWasher https://www.firetrust.com/products/mail ... o/download
No need to uninstall, just select Repair if prompted for that.

A System File Scan would be after that, details here https://support.microsoft.com/en-nz/hel ... ted-system

Thanks

Re: Can't launch MWP from system tray

Posted: Fri Jan 11, 2019 4:54 am
by Digerati
My next suggestion would be try a .NET Repair, then reboot.
FYI - Just thought I would mention that Tuesday Microsoft pushed out a Windows Update (KB4480056) that was a "Cumulative Update for .NET Framework 3.5 and 4.7.2".

FTR, MWP on my systems is working fine after that update.

Re: Can't launch MWP from system tray

Posted: Fri Jan 11, 2019 1:01 pm
by Dimi2018
thanks. all fixed.

Re: Can't launch MWP from system tray

Posted: Sat Jan 12, 2019 5:38 am
by Digerati
Dimi2018 wrote:thanks. all fixed.
While happy you got it fixed, it should be noted forums like this one are places to learn and to share what we have learned so others might benefit from what we have learned.

Simply saying "all fixed" helps no one else learn from your experiences. So how about sharing what you learned and tell us what fixed your problem?

Re: Can't launch MWP from system tray

Posted: Sat Jan 12, 2019 5:50 am
by Digerati
It should be noted that some don't even say, "all fixed" but instead never reply after they fix their issues.
Very true and that is even more frustrating.

Thanks for coming back and posting your solution.

Re: Can't launch MWP from system tray

Posted: Sat Jan 12, 2019 5:51 am
by Dimi2018
I did everything listed in the exact order--including the Windows update. When I was done, it started working again. It should be noted that some don't even say, "all fixed" but instead never reply after they fix their issues.