Mailwasher Pro not receiving e-mails

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davidruss
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Mailwasher Pro not receiving e-mails

Postby davidruss Sat Jan 12, 2019 10:43 pm

I have just updated my Win10 PC to version 7.11.10 of Mailwasher Pro but I now find that Mailwasher Pro does not receive any of my e-mails although they are all shown in my chrome gmail account. I had no problems prior to updating.

My only solution is to untick " Use Oauth " from Mailwasher and also allow "less secure apps " in Google Chrome which somehow now unblocks Mailwasher Pro.

I want to secure my e-mails through Mailwasher Pro and use "Oauth"

Please can you explain how I can get Mailwasher Pro back to a secure environment and receiving all my e-mails.

David Russon
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rusticdog
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Re: Mailwasher Pro not receiving e-mails

Postby rusticdog Sun Jan 13, 2019 9:02 am

Hi David

When you select to use OAUTH and MailWasher pops up the logon window for you to approve access, does this process not complete ?
Are you getting any errors etc.. ?
davidruss
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Re: Mailwasher Pro not receiving e-mails

Postby davidruss Sun Jan 13, 2019 11:33 pm

rusticdog - thanks

I can select "use OAUTH" in the Mailwasher Pro settings and save without errors / problem. However I then do not receive any e-mails through Mailwasher. I have had to untick the box and also allow less secure apps access in the Google mail settings.

I seem to only have started this problem since last week when I updated my Mailwasher programme to version 7.11.10. Prior to this I had "use OAUTH" box ticked and also was using secure apps through Google.

.Now since updating that combination does not work.

David Russon
davidruss
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Re: Mailwasher Pro not receiving e-mails

Postby davidruss Mon Jan 14, 2019 10:34 pm

Just an update - my error -

1) with "use Oauth" ticked , when I try ti save the change i get a red error message " unable to connect to server" ( this is with Google secure Apps on ) and no e-mails received through Mailwasher Pro

2) with "use Oauth" unticked and with Google secure Apps on I get a red error message " unable to connect to server " on trying to save changes and no e-mails received through Mailwasher Pro

3) with "use Oauth" unticked and with Google less secure apps used i can save the changes and receive e-mails although I am now bombarded with warnings from Google re my security problem.

Can anyone advise what I can now try to resolve the problem which has occurred since updating Mailwasher Pro to 7.11.10

David Ruuson
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rusticdog
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Re: Mailwasher Pro not receiving e-mails

Postby rusticdog Mon Jan 14, 2019 11:28 pm

Odd.

If you go into Help >> User Files >> open the cache folder >> delete the relevant _token file for the account, it will be for example youremail@gmail.com_token

Try checking again in MailWasher using OAUTH. That should popup the authentication box requiring you to logon to the GMail account via web interface and give MailWasher access.
davidruss
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Re: Mailwasher Pro not receiving e-mails

Postby davidruss Tue Jan 15, 2019 11:51 pm

rusticdog,

thanks - i tried this . I have deleted that token file from the cache folder but I am still getting the red "failed to connect to server" message when trying to save the entries ( I deleted my Mailwasher pro e-mail account and re-entered the details but still no joy )

I have not received the pop-up notification box you mentioned and there is no token file in the cache folder.


Can I try anything else.

David Russon
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rusticdog
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Re: Mailwasher Pro not receiving e-mails

Postby rusticdog Wed Jan 16, 2019 12:57 am

davidruss wrote:rusticdog,

thanks - i tried this . I have deleted that token file from the cache folder but I am still getting the red "failed to connect to server" message when trying to save the entries ( I deleted my Mailwasher pro e-mail account and re-entered the details but still no joy )

I have not received the pop-up notification box you mentioned and there is no token file in the cache folder.


Can I try anything else.

David Russon


Flick me the logs.
Go Help >> Send Support Logs >> enter a brief note like 'not checking gmail' in the Ticket Number field enter chris >> Send Logs >> reply back once sent, so I can check for their arrival.

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