Problem with collecting mail from mail.com
- Aussiejohn
- Rattled Rabbit
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Problem with collecting mail from mail.com
Hi Guys, My Mailwasher checks for e-mails from mail .com but does not display them although when Outlook starts they are in Outlook!
- rusticdog
- Firetrust Monkey
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Re: Problem with collecting mail from mail.com
Can you try sending me some logs. If you go Help >> Send Support Logs >> enter a brief note like 'not checking mail.com" >> Send Logs >> reply back once sent, so I know to be on the look for them
Thanks
Thanks
- Aussiejohn
- Rattled Rabbit
- rusticdog
- Firetrust Monkey
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Re: Problem with collecting mail from mail.com
OK, I can see it checking the account but each time there are no messages.
If you send a message to that account, then check again in MailWasher, does it show ?
If you send a message to that account, then check again in MailWasher, does it show ?
- Aussiejohn
- Rattled Rabbit
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Re: Problem with collecting mail from mail.com
Mate take this morning for an example Mailwasher checked for e-mails and reported none but then I opened Outlook and it checked again and downloaded 7 messages!
- rusticdog
- Firetrust Monkey
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Re: Problem with collecting mail from mail.com
Check your account settings in Outlook against what you're using in MailWasher, there could be some variation that's causing this.
I assume too Outlook is set to check the account using IMAP ? Or is that using POP and then deleting the emails off the server once it downloads them ?
I assume too Outlook is set to check the account using IMAP ? Or is that using POP and then deleting the emails off the server once it downloads them ?
- Aussiejohn
- Rattled Rabbit
Post
Re: Problem with collecting mail from mail.com
I think I have just solved my own problem the IMAP folders had not been saved into mailwasher I just ran a test to mail.com from another e-mail account and it is now working fine, many thanks for your help!
- rusticdog
- Firetrust Monkey