Problem with collecting mail from mail.com

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Aussiejohn
Rattled Rabbit
Posts: 4
Joined: Mon Apr 08, 2019 2:21 pm

Problem with collecting mail from mail.com

Mon Apr 08, 2019 2:27 pm

Hi Guys, My Mailwasher checks for e-mails from mail .com but does not display them although when Outlook starts they are in Outlook!
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 2:47 pm

Can you try sending me some logs. If you go Help >> Send Support Logs >> enter a brief note like 'not checking mail.com" >> Send Logs >> reply back once sent, so I know to be on the look for them

Thanks
Aussiejohn
Rattled Rabbit
Posts: 4
Joined: Mon Apr 08, 2019 2:21 pm

Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 2:59 pm

Yes I have just sent the log!
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rusticdog
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Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 3:04 pm

OK, I can see it checking the account but each time there are no messages.

If you send a message to that account, then check again in MailWasher, does it show ?
Aussiejohn
Rattled Rabbit
Posts: 4
Joined: Mon Apr 08, 2019 2:21 pm

Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 4:10 pm

Mate take this morning for an example Mailwasher checked for e-mails and reported none but then I opened Outlook and it checked again and downloaded 7 messages!
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rusticdog
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Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 4:12 pm

Check your account settings in Outlook against what you're using in MailWasher, there could be some variation that's causing this.

I assume too Outlook is set to check the account using IMAP ? Or is that using POP and then deleting the emails off the server once it downloads them ?
Aussiejohn
Rattled Rabbit
Posts: 4
Joined: Mon Apr 08, 2019 2:21 pm

Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 4:25 pm

I think I have just solved my own problem the IMAP folders had not been saved into mailwasher I just ran a test to mail.com from another e-mail account and it is now working fine, many thanks for your help!
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Problem with collecting mail from mail.com

Mon Apr 08, 2019 4:25 pm

Fantastic, nice job!

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