Duplicate entries

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Duplicate entries

Tue Sep 08, 2020 12:59 pm

Under Help >> User Files >> cache >> how big is the MWP.db3 file ? If possible if you could ZIP and email me that to forum@firetrust.com as well.
This file doesn't contain passwords.

Cheers
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Sat Sep 26, 2020 10:40 am

The file has been sent. Sorry this has been so slow, work has been incredibly busy lately.
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Duplicate entries

Sat Sep 26, 2020 12:33 pm

Got it thanks, looks all good, nice and clean etc..

Can I ask then for the power settings, I'd like to compare against my test machine and see if I'm missing something on reproducing this.

Open a Command Prompt https://www.wikihow.com/Open-the-Comman ... in-Windows
Copy the following command, then back in CMD right click to paste, hit Enter

Code: Select all

powercfg.exe /q > "%UserProfile%\Desktop\current_power_plan_settings.txt"
That will create a desktop file current_power_plan_settings.txt, if you can email me that.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Sun Sep 27, 2020 5:46 am

done, and sent.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Tue Oct 27, 2020 12:25 pm

In the last couple weeks, the issue has actually gotten worse. Now I've been noticing that legitimate emails and spam are getting their headers duplicated/mixed up, so that in a few cases, mailwasher deletes the good email as spam, but keeps the spam. Filtered based on the incorrect headers.
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Duplicate entries

Tue Oct 27, 2020 10:24 pm

Still struggling, the power settings are near bang on mine, and totally unable to reproduce the issue, the programmers are struggling as well.

If you remove the account, restart MailWasher, add the account back, it immediately comes right doesn't it, and messages match as they should ?
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Wed Nov 04, 2020 6:55 am

Here's a sample, I get something like this multiple times a day now. More that I don't catch, I'm sure.
The email text matches the header, until I either scroll down to force it to download more, or click 'view in html'. Then it downloads a different message entirely. This sample shows an example of such behavior
Screenshot (25).png
Screenshot (25).png (223.39 KiB) Viewed 4908 times
.
BlackBird74_
Student Sheep
Posts: 18
Joined: Tue Aug 18, 2020 8:18 pm

Re: Duplicate entries

Wed Nov 04, 2020 7:07 am

I have the same phenomenon
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Wed Nov 11, 2020 7:04 pm

I removed the account, restarted mailwasher, and added it again.
For now, everything is correct. (as far as I can tell, with 200+ emails. Hard to comb through every one of them.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Mon Dec 07, 2020 7:18 am

After removing and re-adding the account, it worked fine for a while, but now it's doing the same thing again.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Mon Dec 21, 2020 1:53 pm

And getting worse every day.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Thu Apr 29, 2021 6:02 am

Now it has progressed to not deleting emails randomly. I note that all of the emails not deleted, are misidentified. If I refresh the email, it downloads the 'real' email, and then is able to delete it.
spunkymanker
Student Sheep
Posts: 15
Joined: Sat Jul 18, 2020 9:42 am

Re: Duplicate entries

Thu Jul 08, 2021 7:24 am

Even more fun. Not only does Mailwasher link the wrong header to body, it's putting the header from good emails on bad, and headers from bad on good emails. This is making mailwasher delete legitimate emails, as it thinks they're bad, and keeping the bad email, that it thinks is good. It's even auto-deleting some without notification, because it attaches filters to the wrong headers.
Are we just ignoring this now, and I need to find software that works?
12stringbassist
Mystified Moa
Posts: 5
Joined: Sat Feb 12, 2022 12:26 am

Re: Duplicate entries

Sat Feb 12, 2022 12:28 am

I've just bought Mailwasher to replace an old version and am getting the exact same issue with 7.12.57.

If there isn't way around this issue, I'm not going to be using the product.

Are there any updates?
szib9
Student Sheep
Posts: 14
Joined: Wed Jan 31, 2018 3:30 pm

Re: Duplicate entries

Sat Feb 12, 2022 5:06 am

I have found that making sure to exit MailWasher before shutting down or restarting the computer has decreased this problem a lot. Once in a great while, I still have to change from POP3 to IMAP and back again (be sure to save each time) to clear the cache and eliminate the problem.

Return to “MailWasher Pro 7”