After washing email, washed email stays in MW Pro and deleted emails are gone.

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
rivey
It begins with a single step
Posts: 1
Joined: Wed Jul 29, 2020 11:39 am

After washing email, washed email stays in MW Pro and deleted emails are gone.

Wed Jul 29, 2020 12:03 pm

All of my email accounts are POP3 and my email program is Outlook 2019.
When I have new email, I choose which emails will be brought into Outlook and which will be deleted.
I then press wash mail and the program sends the emails to outlook and opens outlook.
When I open MailWasher Pro again, I find the emails that were sent to Outlook are still in Mailwasher Pro.
The emails that I checked to delete have been deleted.

This has only been happening since I had to reinstall windows a number of months ago. Before that, this problem was not happening.
I assume I have done something wrong, but for the life of me, I can't figure out what.
Any help will be greatly appreciated.
Thainks, Bob Ivey
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rusticdog
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Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: After washing email, washed email stays in MW Pro and deleted emails are gone.

Wed Jul 29, 2020 12:38 pm

Hi Bob

In Outlook go File >> with the account selected in the drop down click the Account Settings button >> click Account Name and Sync Settings >> uncheck the option to 'Leave a copy of messages on the server' >> Next >> Done.

You may need to restart Outlook for this setting change to take effect, and from that point on emails Outlook download should be deleted off the server.

Cheers

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