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Problem with Hotmail account login in Win 10

Posted: Sun Aug 02, 2020 8:44 pm
by 7wolf
Hello,
I've downloaded last version of MailWasher PRO for PC.
I've a problem with configuration of hotmail.com mail account in Mailwasher.
I've installed last version, and i've used these parameters:

Server IMAP: outlook.office365.com
Port: 993
Security: SSL/TLS

Server SMTP: smtp.office365.com
Port: 587
Security: STARTTLS

Unfortunately, Mailwasher don't configure the account (i've triple checked id and password writed correctly).
There are other parameters or settings to change into Mailwasher or in hotmail.com settings page?
Thanks a lot for your precious support!!!

Re: Problem with Hotmail account login in Win 10

Posted: Sun Aug 02, 2020 8:52 pm
by rusticdog
That should be working. Do you have any unicode characters in your password, for example ä, ö or ü

If you try setting MailWasher to use POP instead of IMAP, does that login ? You can change under Settings >> Accounts >> Incoming.

Re: Problem with Hotmail account login in Win 10

Posted: Wed Aug 05, 2020 8:39 pm
by 7wolf
Hello thanks a lot for your support...
Unfortunately, also with pop3 don't connect to the server... it's very strange because, i've checked also Kaspersky Internet Security and granted very permission possible to MailWhaser Pro...

Re: Problem with Hotmail account login in Win 10

Posted: Wed Aug 05, 2020 8:57 pm
by rusticdog
7wolf wrote:
Wed Aug 05, 2020 8:39 pm
Hello thanks a lot for your support...
Unfortunately, also with pop3 don't connect to the server... it's very strange because, i've checked also Kaspersky Internet Security and granted very permission possible to MailWhaser Pro...
OK, can you try sending me some logs. If you go Help >> Send Support Logs >> enter a brief note like 'Hotmail not work' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent, so we can check the logs arrived all OK.

Thanks

Re: Problem with Hotmail account login in Win 10

Posted: Tue Sep 08, 2020 11:26 pm
by 7wolf
Hello I've sent the Support Logs with chris in the Ticket Number field.
thanks a lot

Re: Problem with Hotmail account login in Win 10

Posted: Tue Sep 08, 2020 11:35 pm
by rusticdog
OK, I can't see anything.
Instead can you go Help >> User Files >> there will be a file called autosupport.eml >> can you send me that file to forum@firetrust.com


Thanks