Just got :
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>62bfd976f63970a26c0b10e108b8c9ac</ID><DT>2020-08-22 12:23:24</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct1393492846</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Ive sent the log files for review.
Have a good weekend and Stay Safe.
Phil
unknown error
- rusticdog
- Firetrust Monkey
Post
Re: unknown error
Sorry, got behind on things.
Can you try the .41 version (will install fine over the top) and see if the problem persists.
http://cdn.firetrust.com/downloads/mail ... _12_41.exe
Cheers
Chris
Can you try the .41 version (will install fine over the top) and see if the problem persists.
http://cdn.firetrust.com/downloads/mail ... _12_41.exe
Cheers
Chris
- philsbbs
- Active Albatross
- rusticdog
- Firetrust Monkey
Post
Re: unknown error
Odd. Try running the installer for .36 and select Repair when prompted, once done try the .41 install again.
http://cdn.firetrust.com/downloads/mail ... _12_36.exe
http://cdn.firetrust.com/downloads/mail ... _12_36.exe
- rusticdog
- Firetrust Monkey
Post
Re: unknown error
Scratch that, you are on .38 so it won't let you.
Uninstall, keep data files when prompted. Then run .41 version installer.
If that still gives error you posted, then do the .36 install followed by .41
Uninstall, keep data files when prompted. Then run .41 version installer.
If that still gives error you posted, then do the .36 install followed by .41
- philsbbs
- Active Albatross
- rusticdog
- Firetrust Monkey
Post
Re: unknown error
OK, try the install of .36. You should be prompted to Repair the install that will hopefully sort all this out.
- philsbbs
- Active Albatross
- rusticdog
- Firetrust Monkey
- philsbbs
- Active Albatross