Firetrust Support Forums

Just got :

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>62bfd976f63970a26c0b10e108b8c9ac</ID><DT>2020-08-22 12:23:24</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct1393492846</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>


Ive sent the log files for review.


Have a good weekend and Stay Safe.

Phil

bump.

Sorry, got behind on things.

Can you try the .41 version (will install fine over the top) and see if the problem persists.
http://cdn.firetrust.com/downloads/mail ... _12_41.exe

Cheers
Chris

Tired install keep getting attached message.

http://www.huntingtreepark.com/delete.jpg

Odd. Try running the installer for .36 and select Repair when prompted, once done try the .41 install again.

http://cdn.firetrust.com/downloads/mail ... _12_36.exe

Scratch that, you are on .38 so it won't let you.

Uninstall, keep data files when prompted. Then run .41 version installer.

If that still gives error you posted, then do the .36 install followed by .41

another error trying uninstall http://www.huntingtreepark.com/delete2.jpg

OK, try the install of .36. You should be prompted to Repair the install that will hopefully sort all this out.

start migration ?

philsbbs wrote: ↑

Wed Aug 26, 2020 11:30 pm

start migration ?

Yup, that should be fine, means the database structure is altered slightly so some data needs to be reworked.

migration has done and its loading the mail, next step ?

On .36 ? Then try installing .41 over the top now.

.36 will try upgrade now

.41 install now asked for start migration ok I take it ... ?

Yup