Firetrust Support Forums

Hello again.

I'm cleaning one of my emails and I've noticed some spam which I went to mark their email or domain as blacklisted, and they are already on it. Indeed, on status column, they are shown as blacklisted. But these emails aren't automatically marked for delete.

They are blacklisted, status column is correct, but delete column isn't automatically marked.

Is there some settings missing? I verified and found nothing that could be related to automatic mark for delete.

Which version of MailWasher are you using, you can check under Help >> About.

These emails could be getting marked as Good by the Learning, is the Thumbs Up or Down marked on those emails ?

7.12.6

Most of them were blank, some are classified as thumbs up. Shouldn't Learning mark them for deletion, since they are blacklisted?

Download and install this one first, has some fixes http://cdn.firetrust.com/downloads/mail ... _12_41.exe
It'll install fine over the top.

Learning operates separately from a blacklist match.

If the learning thinks a message is Good but blacklist also matches, MailWasher will sometimes make the decision to keep delete unchecked, as the message could be good based of previously trained emails. If you correct the training, marking spam as down, good emails as thumbs up, that will soon correct MailWasher and you'll start seeing better results.

I upgraded it and data seems to have migrated properly.

Isn't there a way to set blacklisted emails and domains to be automatically marked for delete, instead of having neutral or good classification? If they are blacklisted, it means they are meant to be deleted. Else, what's the meaning of blacklist?

In the same way, I'd not like to mistakenly delete some email on friends list.

If you go into Settings >> Spam Tools >> Spam Ratings >> check that the Friends List is set all the way to +200, and Blacklist to -200. Save if any changes made.

Also under Settings >> Spam Tools >> Friends List >> Options >> there is a setting 'Never mark for delete' >> check that and Save.

That ought to behave as you describe.

It worked! tnx!