Change Account Shown in Inbox

[d4tmorg]

I am setting up multiple accounts from same server. While the accounts are all checked and some spam deleted, the first account that I setup is the one displayed in the Inbox. I want to change the Inbox to another email account so I can mark the uncaught spam.

[rusticdog]

I'm not sure I follow, all accounts setup in MailWasher would show their Inbox messages in the same screen. Are you saying that messages in one or some of your accounts, are not showing in MailWasher ?


Cheers

[d4tmorg]

Yes, the Inbox is only showing the first email account I set up. It may be related to my initially setup using Thunderbird as the client and then changed to "Use other application" with URL. I just noticed that emails aren't updating.

[rusticdog]

Yes, the Inbox is only showing the first email account I set up. It may be related to my initially setup using Thunderbird as the client and then changed to "Use other application" with URL. I just noticed that emails aren't updating.

OK, flick me some logs, should help see what's going on.
Go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the bottom left check that the 'Send Using Account' is set to the account that is loading email >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent, so I can check they arrived all OK.

Cheers

[d4tmorg]

I was wrong about the emails not updating. The sort order was reversed so latest messages were on bottom. I changed over to Thunderbird before I noticed.

[d4tmorg]

Would the logs for the account not appearing in the Inbox help?

[rusticdog]

When sending logs the system uses email to send to us, which is why you want to set 'Send Using Account' to one that works in MailWasher.

It sends the logs for the current day for all activity in MailWasher, not just one account.

[d4tmorg]

Got it. Just sent.

[d4tmorg]

I keep getting the following response when I try to send logs:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

xxxxxxxxx@firetrust.com
host outbound.mailspamprotection.com [35.192.5.156]
SMTP error from remote mail server after end of data:
550 Message contained spam content (Sanesecurity.Blurl.23d2c4)
Reporting-MTA: dns; us28.siteground.us

Action: failed
Final-Recipient: rfc822;xxxxxxxx@firetrust.com
Status: 5.0.0
Remote-MTA: dns; outbound.mailspamprotection.com
Diagnostic-Code: smtp; 550 Message contained spam content (Sanesecurity.Blurl.23d2c4)
Return-path: <xxxx@xxxxxx.org>
Received: from [76.127.79.233] (port=64025 helo=DESKTOP-HDD1TG6)
by us28.siteground.us with esmtpsa tls TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
(Exim 4.90devstart-1178-b07e68e5-XX)
(envelope-from <xxxx@xxxxxx.org>)
id 1kZj2d-0001Ib-6B
for xxxxxxxx@firetrust.com; Mon, 02 Nov 2020 17:15:11 -0600
MIME-Version: 1.0
Date: Mon, 02 Nov 2020 15:15:09 -0800
Message-ID: <2ECCA25DD845F63BBC0FACB9278B6A6987B94148@DESKTOP0HDD1TG6>
Content-Type: multipart/mixed; boundary="------------090009010204060707080809"
X-Priority: 3 (Normal)
Subject: [#chris]: MailWasherSupport Logs 7.12.38
From: xx@xxxxxx.org
To: "Mailwasher 2010" <xxxxxxxx@firetrust.com>
Resent-From: xxx@xxxxx.org
Resent-Date: 2020-11-02 15:15:09
Resent-To: xxxxxxx@firetrust.com
Support-Message-ID: [#chris]: MailWasherSupport Logs 7.12.38
SG-Abuse: user, USERNAME=distri17 SENDER_HOST=76.127.79.233 MAIL=xx@xxxxxx.org
X-Exim-DSN-Information: Due to administrative limits only headers are returned

[rusticdog]

OK sure thing

Instead if you go Help >> User Files >> there will be a file called autosupport.eml if you right click this >> select Send To >> Mail Recipient >> that should open a ThunderBird message with the logs file attached >> send it to me at forum@firetrust.com

Hopefully that works. I'll also edit your post above to remove the email addresses.

Cheers

[d4tmorg]

Sent from my email account. The ones set up in Thunderbird belong to others in our group.

[d4tmorg]

I keep getting the same email send error so sent using my personal account. Fingers crossed.

[rusticdog]

Yup great, that came through all OK.

I don't see any errors, though I do notice that your account is set not to download emails flagged as Read, which you might be wanting ?

Under Settings >> Accounts >> Incoming >> Advanced >> you can set MailWasher to Download Read Email >> Save.
That will load all emails in the Inbox folder.

You also have MailWasher set currently to sort by Account, grouped by Date. If you have a preferred way you want messages displayed let me know, grouping can be a touch troublesome for some.

[d4tmorg]

That did it. Thanks for the catch.