Lost emails

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
bigbbdriver
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Joined: Sat Sep 23, 2017 5:08 am

Lost emails

Wed Feb 24, 2021 12:16 am

Hi
Been using MailWasher for some time now, using the latest version 7.12.54.

Recently I've noticed that I've been losing emails that are in the friends list when I wash mail, it doesn't arrive in Outlook.

Has anyone had this problem?
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rusticdog
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Lost emails

Wed Feb 24, 2021 12:22 am

Under Settings >> Accounts >> Incoming >> is the account set as POP or IMAP ?
Also is the option Store Cached Email checked ? If so, uncheck this and restart MailWasher in case the cache is somehow confused.
bigbbdriver
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Re: Lost emails

Wed Feb 24, 2021 12:35 am

Hi
It's IMAP an the box box is unchecked
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rusticdog
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Re: Lost emails

Wed Feb 24, 2021 12:56 am

Very odd, try removing the account >> restart MailWasher >> add the account back in.
bigbbdriver
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Joined: Sat Sep 23, 2017 5:08 am

Re: Lost emails

Wed Feb 24, 2021 1:02 am

Done.
I had Outlook started when I restarted MailWasher, so it sensed my email accounts automatically.

Let's see what happens, watch this space.

Many thanks
bigbbdriver
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Re: Lost emails

Wed Mar 10, 2021 10:14 am

Hi. Happened again today. Emails marked a friends in Mailwasher never arrived in Outlook. Somehow they're getting lost in the transition of closing one program and the opening of another.

It's a real nuisance, losing important correspondence!!
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rusticdog
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Re: Lost emails

Wed Mar 10, 2021 1:08 pm

If you go into your Recycle Bin >> click Show All Email Logged option near the top >> can you see these messages ?
If so, if you try restoring the message, do they come through ?
bigbbdriver
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Posts: 8
Joined: Sat Sep 23, 2017 5:08 am

Re: Lost emails

Thu Mar 11, 2021 2:50 am

Hi. Tried that already, it only shows my deleted and blacklisted emails, not the ones in my friends list!
bigbbdriver
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Joined: Sat Sep 23, 2017 5:08 am

Re: Lost emails

Thu Mar 11, 2021 4:13 am

Hi again, on re-trying that again, I previously had it on 'all emails' now I put it on 'last 7 days' and it's showing emails from my friends list, but it's still annoying that it auto deletes emails that are in my friends list.
Thanks again perhaps Firetrust are looking into it.
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rusticdog
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Re: Lost emails

Thu Mar 11, 2021 12:51 pm

bigbbdriver wrote:
Thu Mar 11, 2021 4:13 am
Hi again, on re-trying that again, I previously had it on 'all emails' now I put it on 'last 7 days' and it's showing emails from my friends list, but it's still annoying that it auto deletes emails that are in my friends list.
Thanks again perhaps Firetrust are looking into it.
Do these Friends emails show any data in the Deleted column ? And if you select one and choose to restore, does it come through OK ?

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