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Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>8c4ee5527b87b1038db223ed2c5458df</ID><DT>2021-03-14 11:12:14</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct-134011994</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>


Sent support logs re:CHRIS

bump as no reply.

philsbbs wrote: ↑

Fri Apr 02, 2021 12:50 am

bump as no reply.

Sorry must have missed this, are you still getting the errors ?

When I next get it I let you know.

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>2cd695185923d43c63a23ccfeaade798</ID><DT>2021-04-01 22:23:13</DT><MWPEXCEPTION><UID>Exception 9e8d81aabfefca78d5c2270160305c60</UID><AID>Acct-134011994</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>Unknown error</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>


- log files sent with ticket reference : chris -

Sorry, was away over easter.

Can you go into Settings >> Accounts >> for the Rob account select the Incoming tab >> change from POP to IMAP at the top >> the server address is the same >> click Advanced >> there's two options you'll likely want to change, one is for downloading emails that are flagged as Read on the server, check this if you want those to show. The other is how many days of emails to download, default is 7 >> click OK once done.

click save even lol

it's a pain to keep having to do this, what is the issue maybe it's something I can address with the mail server company.

I think the issue is MailWasher, I'm hoping to get programmer time to rework the caching system, which I think is getting caught. MailWasher seems to be falling over checking the Rob account on the same message, sadly I only know it's message 4311 in the Inbox, which is not helpful.

You still have the Rob account using POP, so you can first try Settings >> Accounts >> Incoming >> uncheck Store Cached Email >> Save >> restart MailWasher.
If that doesn't clear it, do the above I mentioned earlier and set the account to use IMAP, see if it can check the account proper then.



I'

can you advise the idx number for the message and I take a peak in the database to possibly remove it.

philsbbs wrote: ↑

Thu Apr 08, 2021 11:33 pm

can you advise the idx number for the message and I take a peak in the database to possibly remove it.

It's not in the logs unfortunately. Clearing the Store Cached Email option, restarting MailWasher will clear the database/cache of messages that don't need to be there.

If a new beta comes out or available im always willing to help test/try.