Picky mail washer

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claudester
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Picky mail washer

Wed Apr 21, 2021 1:34 am

My wife and I just purchased identical PCs. We have a lifetime license of mail washer. I set up mine and reinstalled MW on it and works great. On my wife’s machine it has nothing but errors won’t pick up emails and I reinstalled it maybe 10 times. What could I be doing wrong? I’ve installed Mail washer many times over the years we’ve had it. It does show that it has a lifetime membership.
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 1:57 am

Can you try and send some logs from the wifes machine. If you go Help >> Send Support Logs >> enter a brief note like 'as per forum, claudster' >> in the Ticket Number field enter chris >> Send Logs >> reply back here once sent, so I can check the logs arrived all OK.

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claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:05 am

I sent the logs.
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 2:07 am

Yup great, under Settings >> Accounts >> select the Incoming tab >> change the server address to pop.centurylink.net >> uncheck Store Cached Emails >> click Advanced >> set the option to use a Secure Connection (SSL) >> Save.

That will hopefully do the trick,

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claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:24 am

Did it. Go to save and comes up failed to connect to server
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 2:26 am

claudester wrote:
Wed Apr 21, 2021 2:24 am
Did it. Go to save and comes up failed to connect to server
OK, that's probably the wrong password. I noticed the server address that was being used looked quite wrong, so assuming MailWasher imported the password it might have picked up an old one, or some dodgy data.
You can use the eye icon next to the password field to check if it's correct.
claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:28 am

It is the correct password
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 2:31 am

claudester wrote:
Wed Apr 21, 2021 2:28 am
It is the correct password
OK sure thing. Can you send another set of logs, same as above. That will tell us if MailWasher is at least able to connect now, as previously there was no connection being made to the mail server.

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claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:34 am

Sent
claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:39 am

On my Machine it has the server address I have mail.mw.
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 2:45 am

Yeah, I think that's an old address they used to use. I can find a lot of references to that server address from years ago, but now it looks like they've got things merged into the one main server
https://www.centurylink.com/home/help/i ... -smtp.html

Looking though, the error is happening immediately rather than timing out, so is there a software firewall on the machine that might be blocking MailWashers internet access ?
I also noticed there are two accounts listed with the same name, which might have been from a faulty import. So if there is two accounts showing, remove one, from Settings >> Accounts >> and restart MailWasher.


Thanks
claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:46 am

And on mine everything is Centurytel not Century link and it works fine
claudester
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Re: Picky mail washer

Wed Apr 21, 2021 2:52 am

No firewall and nothing has changed
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rusticdog
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Re: Picky mail washer

Wed Apr 21, 2021 3:00 am

OK, so I would remove the account(s) from MailWasher, restart the program, add the account back in manually.

Any other security software on the machine ? Email AntiVirus etc...
claudester
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Re: Picky mail washer

Wed Apr 21, 2021 3:14 am

I removed her account and re-added it to exactly what I have on my machine that does work and it still doesn’t work. We use Avast on both machines

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