Email Download Glitch

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
waggerdon
Travelling Tuatara
Posts: 29
Joined: Wed Sep 28, 2016 6:25 am

Email Download Glitch

Thu Apr 22, 2021 6:59 am

When I press the check email button no emails download to my MW Pro, so that I can sort thru them.
They are however downloaded when I press the mail program button. Now what ?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 15435
Joined: Mon Jun 13, 2005 6:27 pm

Re: Email Download Glitch

Thu Apr 22, 2021 3:16 pm

waggerdon wrote:
Thu Apr 22, 2021 6:59 am
When I press the check email button no emails download to my MW Pro, so that I can sort thru them.
They are however downloaded when I press the mail program button. Now what ?
So MailWasher is unable to retrieve any of your messages ?
Can you send me some logs, go Help >> Send Support Logs >> enter a brief note like 'as per forum' >> in the Ticket Number field enter chris >> press Send Logs >> reply back here once sent, so I can confirm they arrived all OK.

Cheers
waggerdon
Travelling Tuatara
Posts: 29
Joined: Wed Sep 28, 2016 6:25 am

Re: Email Download Glitch

Fri Apr 23, 2021 6:38 am

I sent the Logs.
I also read the errors tab message, says logging into frontier using SSL
It also read failed to log into POP3 server.
MW started working correctly last evening, that is the reason for the delayed reply
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 15435
Joined: Mon Jun 13, 2005 6:27 pm

Re: Email Download Glitch

Fri Apr 23, 2021 10:41 am

OK sure thing, I can see in the logs it was briefly working as well.

What you could try, is creating an App Password, your main password stays the same, but this is a special password to use in MailWasher. More details can be found here https://help.yahoo.com/kb/frontier/acco ... 15241.html
The rest of the settings stay the same as well.

This may too just be a temporary glitch on their end, when MailWasher sends the logon information this is reply it gets
-ERR [SYS/TEMP] Server error - Please try again later.

However I would still try the App Password option.

Return to “MailWasher Pro 7”