emails marked for delete don't delete

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
philsbbs
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Posts: 165
Joined: Sun May 21, 2017 9:34 pm

emails marked for delete don't delete

Tue May 18, 2021 10:18 pm

Hi,

I have two emails marked for delete /inbox/ao.com but wash mail is not deleting them.

I have sent log files.

Phil
philsbbs
Active Albatross
Posts: 165
Joined: Sun May 21, 2017 9:34 pm

Re: emails marked for delete don't delete

Fri May 21, 2021 9:53 am

Bump
philsbbs
Active Albatross
Posts: 165
Joined: Sun May 21, 2017 9:34 pm

Re: emails marked for delete don't delete

Sat May 22, 2021 7:36 am

3 email cannot delete now.
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: emails marked for delete don't delete

Mon May 24, 2021 10:41 pm

Sorry Phil, this got lost in my inbox.

For the account can you go into Settings >> Accounts >> select the IMAP tab >> hit Refresh to refresh the folder list >> recheck the folders you want MailWasher to check >> Save.

It looks like the issue might be from MailWasher trying to select/check a folder that no longer exists. Although why this is impacting delete, I'm not sure.
philsbbs
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Posts: 165
Joined: Sun May 21, 2017 9:34 pm

Re: emails marked for delete don't delete

Mon May 24, 2021 11:24 pm

Hi,

Did as mentioned had no effect. Closed mailwasher down and loaded it backup and tired again and still no luck.
I've also look at the email on the server and the three email are not in the ao.com imap folder.

Is there a manual way I can delete maybe via sql etc.
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rusticdog
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Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: emails marked for delete don't delete

Mon May 24, 2021 11:36 pm

philsbbs wrote:
Mon May 24, 2021 11:24 pm
Hi,

Did as mentioned had no effect. Closed mailwasher down and loaded it backup and tired again and still no luck.
I've also look at the email on the server and the three email are not in the ao.com imap folder.

Is there a manual way I can delete maybe via sql etc.
Yeah, so you can use a program like https://sqlitebrowser.org/
The database is stored in C:\Users\[your username]\AppData\Roaming\Firetrust\MailWasher\cache\MWP.db3

If you open the database in that program >> close MailWasher down >> select the Execute SQL tab >> enter

Code: Select all

DELETE FROM CACHE where delete_reason = -1;
into the field and there is a small Play icon to run the command, that will tell you if it was successful and how many rows are effected >> then once happy hit the WRITE CHANGES button.

Optionally >> if you remove the account from MailWasher >> restart the program >> add the account back, that ought to do the same, as removing an account and restarting triggers a cleanup routine that should wipe the database of any caching.
philsbbs
Active Albatross
Posts: 165
Joined: Sun May 21, 2017 9:34 pm

Re: emails marked for delete don't delete

Tue May 25, 2021 12:51 am

gone :-) thanks.
philsbbs
Active Albatross
Posts: 165
Joined: Sun May 21, 2017 9:34 pm

Re: emails marked for delete don't delete

Wed Jun 02, 2021 9:47 pm

Morning,

Just had 3 more emails that will not delete on the phil account this time, logs files sent via phil account.

I hold back on manual database deletion until I hear back.

Stay Safe.
Phil
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: emails marked for delete don't delete

Wed Jun 02, 2021 9:59 pm

You don't have any email antivirus on the machine do you ?

I can't see the cause, as the issue must have started the day earlier, but I can see MailWasher receiving data in a way that's unexpected, which has thrown everything out.

I believe a restart of MailWasher should fix this, but it didn't last time, which could then require the SQL clearup of the cached email.

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