Send Log function in MailWasher Pro results in undeliverable Mail due to virus

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Tonestar
Rattled Rabbit
Posts: 3
Joined: Mon Sep 17, 2018 9:40 pm

Send Log function in MailWasher Pro results in undeliverable Mail due to virus

Mon Jun 21, 2021 9:36 pm

When I try to send my Mailwasher Pro (latest version) logs using the inbuilt send log function, I get an email undeliverable bounce saying virus detected. How is this happening using MailWasher Pro's inbuilt send logs function???
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Send Log function in MailWasher Pro results in undeliverable Mail due to virus

Mon Jun 21, 2021 10:47 pm

That's annoying.
When MailWasher sends the logs, it sends the files zipped as a regular email through your SMTP server. So presumably your email provider has filtering in place to scan and block messages. Why it's triggering as a virus I don't know, there is nothing like that in the files, will just be a false positive.

Do you have another email account setup in MailWasher ? From the Send Logs screen, you can select which account to send through at the bottom left, if you have a GMail or Hotmail type of account, you could try using that instead.

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