Password Reset trouble-- SOLVED

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
larryjb
Student Sheep
Posts: 16
Joined: Sun Dec 12, 2021 6:18 am

Password Reset trouble-- SOLVED

Tue Dec 21, 2021 8:39 am

I just tried resetting my Firetrust password so I could sync the Windows version. Firetrust says "Verification email successfully sent to *****@****.***" (correct e-mail address is shown). But, I am not receiving the e-mail even 10 minutes later. Am I doing something wrong?
Last edited by larryjb on Tue Dec 21, 2021 7:02 pm, edited 1 time in total.
larryjb
Student Sheep
Posts: 16
Joined: Sun Dec 12, 2021 6:18 am

Re: Password Reset trouble- Solved

Tue Dec 21, 2021 7:01 pm

Solved with tech help (thanks to J!)

It turns out the free version didn't install a required DLL file which prevented logging in. Perhaps there were more files that didn't get installed which prevented some of the features that should have worked for the trial period. Anyway, I did pay for a lifetime license and once I downloaded the pro (non-free) version everything worked fine.

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