MailWasher marking everything as spam

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
john_MW
It begins with a single step
Posts: 1
Joined: Tue Jan 18, 2022 9:16 pm

MailWasher marking everything as spam

Tue Jan 18, 2022 9:23 pm

Hi,

Almost every mail I receive that is analysed by MailWasher is marked as spam. I've tried marking every one of them as 'good' but when the next arrives it's marked as spam again.

I've been using MailWasher for years and have never had such a problem. I've checked all the settings and can see nothing untoward.

Can anyone supply any suggestions?

Many thanks,

John
User avatar
rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: MailWasher marking everything as spam

Wed Jan 26, 2022 3:45 pm

Hi John

Quick fix is under Settings >> Spam Tools >> Learning >> hit the reset button, restart MailWasher once complete. If it doesn't quite get it right the first time, repeat the previous steps.

This will mean retraining messages again, although hopefully won't take long.

Cheers

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