Firetrust Support Forums

So:

I have a lifetime license. I recently did a complete reinstall of my OS (Windows). I reinstalled MailWasher Pro, and went to re-register it only to get the error "Key has been registered too many times".

Seriously? Here's my question: I understand that Firetrust wants to prevent illegal use of their products by restricting how many times a product can be installed - i.e.: Limit the number installation to two, three, or four machines - etc. However, even Microsoft, who I consider to be the devil incarnate, has a method where I as a customer can "de-register" a machine so I can install their office product on a new machine or re-imaged machine if I need to.

Here, I have to post to a forum. Time consuming, and wasteful of server storage space storing my forum post.

So, first: Please unlock, and remove ALL previous machine registrations or reset my license use count.
Second: Please look into creating a system where I as a customer can do this myself.

Thank you.

V/R

Marc Wayman

Yeah I agree, a de-registration feature would be nice. Once we can commit some programmer time to that we'll indeed take a look.
All reset now though.

Cheers

Thank you for the quick reply and FIX!

I hope you get the de-registration feature implemented soon (not that I plan on re-imaging my machine any time soon - but it would be nice!)

Thanks again!

Today I had the same problem.
I use Mailwasher on a Desktop.
I'm trying to install my lifetime license on my Notebook, but I get the message that my license has been used too many times.
Is it possible to use this license on two computers at the same time?
If possible, how can I register on the new computer?

Guaicuru2003 wrote: ↑

Mon May 23, 2022 1:28 pm

Today I had the same problem.
I use Mailwasher on a Desktop.
I'm trying to install my lifetime license on my Notebook, but I get the message that my license has been used too many times.
Is it possible to use this license on two computers at the same time?
If possible, how can I register on the new computer?

All sorted, try again now.

Cheers

I got it.
Thanks a lot.

I have this problem too. I can see that people have had it resolved but I don't see what has been done. I have just bought a new Win11 PC as a replacemnt for an old model but am not able to enter my Lifetime licence key. Any suggestions?

Nick B1953 wrote: ↑

Tue Jul 26, 2022 7:24 am

I have this problem too. I can see that people have had it resolved but I don't see what has been done. I have just bought a new Win11 PC as a replacemnt for an old model but am not able to enter my Lifetime licence key. Any suggestions?

You can either email us or post here, if you post here I have a dig through your forum sign up and hope it matches the same address you used when you registered MailWasher, which it was, so the license is now reset.

Cheers

Jeg har i dag også fået dette problem med min lifetime licensnøgle. På grund af et problem med min Windows10, har det været nødvendigt at genstarte maskinen et utal af gange, og det har tilsyneladende nulstillet min mailwasher, så jeg nu får besked på at indtaste nøglen eller købe en ny.
Problemet er åbenbart løst for nogle, men hvordan.
Hvem eller hvor skriver jeg hen, for at få løst problemet.

svend wrote: ↑

Sun Aug 14, 2022 1:48 am

Hvem eller hvor skriver jeg hen, for at få løst problemet.

Email [email protected]

You'll probably have to wait until Monday for a reply.

rusticdog wrote: ↑

Tue Jul 26, 2022 10:58 am

Nick B1953 wrote: ↑

Tue Jul 26, 2022 7:24 am

I have this problem too. I can see that people have had it resolved but I don't see what has been done. I have just bought a new Win11 PC as a replacemnt for an old model but am not able to enter my Lifetime licence key. Any suggestions?

You can either email us or post here, if you post here I have a dig through your forum sign up and hope it matches the same address you used when you registered MailWasher, which it was, so the license is now reset.

Cheers

Hi,

I have the same issue. Is there a way to reset my license as well ?

Titi wrote: ↑

Sun Sep 11, 2022 1:40 am

Hi,

I have the same issue. Is there a way to reset my license as well ?

All sorted, sorry for the delay

I have the same issue. Is there a way to reset my license as well ?

Dale wrote: ↑

Tue Sep 20, 2022 12:31 am

I have the same issue. Is there a way to reset my license as well ?

Yup all done

Cheers

rusticdog wrote: ↑

Tue Sep 20, 2022 1:06 am

Dale wrote: ↑

Tue Sep 20, 2022 12:31 am

I have the same issue. Is there a way to reset my license as well ?

Yup all done

Cheers

All fine now. Many thanks.