Firetrust Support Forums

Greetings,

For some reason from my junk folder in my TB client it's not intercepted to go to my mailwasher in box...it was fine before don't why now ?

Regards,
Marko

MailWasher does not possess the capability of intercepting or even influencing anything in Thunderbird (or, for that matter . . . any other e-mail client) except for one — it can be configured to trigger the client as soon as it has finished washing mails.

What MailWasher possesses, though . . . is the capability to poll, move and delete your mails on the web server — the same server from where your e-mail client, too . . . retrieves your mail.

With all that been said, you might want to switch the server settings of your MailWasher from POP3 to IMAP — the POP3 protocol cannot poll/audit Junk/Bulk/Spam folder/s from the web server.

You haven't specified the name of your e-mail provider — however, you may checkout the IMAP settings for Yahoo! (as a mere example) at the following post:—
viewtopic.php?p=109090#p109090

Activation of the Junk/Bulk/Spam folder/s from the web server — to be polled by MailWasher:—
viewtopic.php?p=90941&sid=59241d8752155 ... 3ba#p90941

Ok Thank You Kindly