Blank page in HTML view. MailWasher (v7.12.119)

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Blank page in HTML view. MailWasher (v7.12.119)

Tue Mar 07, 2023 9:09 am

OK, as we're unfortunately unable to re-create this here, the only other thing I can recommend at this stage is to uninstall the current version, click YES when asked to save settings, then install the previous version from here:

http://cdn.firetrust.com/downloads/mail ... _12_67.exe

(That version does not use the edge webviewer app)

I'll add it to the fix list here and we'll look at it once MWPro 8 is out, as we really need to get it released asap....

Let us know if that works correctly....
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TrustFire
βeta Tester
Location: 127.0.0.1
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Joined: Fri Jul 30, 2010 11:04 pm

Re: Blank page in HTML view. MailWasher (v7.12.119)

Tue Mar 07, 2023 6:51 pm

Yes, you're right gingbat — last night, tried my level-best to break my WebView2 . . . but, was unable to replicate this issue (on Windows 10.)
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
CharlesF
Student Sheep
Posts: 22
Joined: Sat Oct 04, 2008 4:54 am

Re: Blank page in HTML view. MailWasher (v7.12.119)

Thu Mar 16, 2023 2:41 pm

gulshan212 wrote:
Tue Mar 07, 2023 5:00 am
Hello this is Gulshan Negi
Well, If you are seeing a blank page in MailWasher (v7.12.119) when trying to view an HTML email, you can try several things to resolve the issue. These include checking your internet connection, restarting MailWasher, updating MailWasher to the latest version, disabling any browser extensions, and trying a different browser. If none of these steps resolve the issue, you may need to contact the MailWasher support team for further assistance.
Hope it will help you.
Thanks
I'm having the same problem with .119 running under Windows 7. Seems to have started with the change to Edge runtime engine. I'm also getting this error message: "This email was not completely downloaded according to the performance settings. A full download will be possible after the completion of the mail check". Setting the lines to download to 999 doesn't help. I wonder if it is related to the blank screen problem.

Have you tried going back to the previous (pre Edge runtime version)? If so, did it fix the blank screen issue?

Regards,
Charles
gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Blank page in HTML view. MailWasher (v7.12.119)

Thu Mar 16, 2023 3:50 pm

Yes, to get around this (for most emails) set MW to download more of each email...

In MWPro click, Settings>>General>>Checking mail, drag the "Spam Throttle" slider to increase how many lines it downloads, (try 500 lines), save settings and restart MWpro.

Note that this wont get rid of the message for ALL emails, this was added to fix another issue, we're looking at ways to remove this from the next update though, as it is a bit annoying to have there when it is not really required....
Teksik
Student Sheep
Posts: 14
Joined: Mon Mar 06, 2023 12:36 am

Re: Blank page in HTML view. MailWasher (v7.12.119)

Mon Apr 03, 2023 1:54 am

I tried MW Free 7.12.125 and it works fine! HTML messages are displayed.

Edit:
For testing, I installed the PRO version again and the HTML messages are not showing up.
I reinstalled the Free version and the HTML messages are showing up.

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