Firetrust Support Forums

This is coming up way too frequently and only seems to have started after the most recent upgrade. I am on 7.12.125



Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>ae5f6fc3cf69c7cee03617f2ee1a5978</ID><DT>2023-03-09 16:06:33</DT><MWPEXCEPTION><UID>Exception e0ea027e8d0021e9df7e98860cb4170b</UID><AID>Acct-1223385162</AID><SOURCE>IMAPservice::PipelineEmailLinesToCache</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Usually socket errors mean that your firewall, antivirus programs email scanner or other security software has blocked MWPro from checking mail there? Please check the settings in there to ensure MW is allowed full internet access, and has no rules either blocking it, or incorrectly setup which could cause issues. If no, or no better, is there an Antivirus email scanner active on your PC there? (Within your antivirus or firewall software), maybe try disabling this and see if that helps?

(NOTE: the antivirus real time scanner will still scan any emails and attachments for viruses anyway, so you are quite safe)

If still problems, probably the best option here is to try deleting the problem email account and re-importing it....

(First though, click File>>Export and save a copy of your settings to file for a backup)

Please open Mailwasher Pro and click, Settings>>Accounts, click your account and click, "Remove Account", click, "Yes, remove it", close and restart Mailwasher Pro.

In Mailwasher Pro click, Settings>>Accounts "Import Account" and follow the directions.

If there are no amounts listed, cancel to exit this screen and click, Add Account, choose your account type and add account manually.

Full directions are available for this from here:

Mailwasher Pro >> Help >> Help Topics >> Settings Screen >> Accounts

Settings available here (for most ISP's but not personal domains) if you need them: http://www.emailsettings.email/