Hi... I had the need to restore an email I deleted by mistake. I found it and clicked restore but never seen this email again. Please investigate. I'm using the latest issue of MWP. Can anyone else confirm this is not working?
Regards
Restore does not seem to work
- gingbat
- Least Evil Firetrust Employee
Post
Re: Restore does not seem to work
Yes, usually does work, however, firstly, note that in the 7.xx version, MWPro uses the settings from the email account you deleted the email from, not those within any email client.......
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Also, note that you can click an email in the recycle bin, then click "Forward" (just above the preview pane) and forward it to yourself, this does not use the settings in MW, but your actual email program installed on your PC, if you cannot see the preview pane, click View>>Preview pane.
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....so, please check these settings are correct under, Settings>>Accounts, click your account, click the "Outgoing" tab, and check the settings.
NOTE: you can get settings for most ISP's here: http://www.emailsettings.email/
Also, ensure that your antivirus programs email scanner is not preventing MW's outgoing mail there, (you can disable the outgoing mail scanner if you wish, as the antivirus programs real time scanner will scan all mail anyway).
Check that the firewall is not stopping outgoing mail from MWPro also.
If all appears fine for all your accounts and security software, please try restoring again, when you get the error, (or no mail appears) could you please send me your logs there.
Click, Help>>Send Support Logs, add a note referring to this post, (viewtopic.php?f=50&t=57219) and click send.
Thanks!
Also, might pay to msg back to let me know when you have sent these, as sometimes they don't make it here when having restore issues....
----------
Also, note that you can click an email in the recycle bin, then click "Forward" (just above the preview pane) and forward it to yourself, this does not use the settings in MW, but your actual email program installed on your PC, if you cannot see the preview pane, click View>>Preview pane.
----------
....so, please check these settings are correct under, Settings>>Accounts, click your account, click the "Outgoing" tab, and check the settings.
NOTE: you can get settings for most ISP's here: http://www.emailsettings.email/
Also, ensure that your antivirus programs email scanner is not preventing MW's outgoing mail there, (you can disable the outgoing mail scanner if you wish, as the antivirus programs real time scanner will scan all mail anyway).
Check that the firewall is not stopping outgoing mail from MWPro also.
If all appears fine for all your accounts and security software, please try restoring again, when you get the error, (or no mail appears) could you please send me your logs there.
Click, Help>>Send Support Logs, add a note referring to this post, (viewtopic.php?f=50&t=57219) and click send.
Thanks!
Also, might pay to msg back to let me know when you have sent these, as sometimes they don't make it here when having restore issues....
- Trip
- Student Sheep
Post
Re: Restore does not seem to work
Sorry I've tried all of these suggestions above and none of this works. If I send the email this to myself I don't get anything other than the main domain name. I'm using 7.12.125 btw
I also get the green checkmark on the deleted email but even though this looks promising, I never get the original email back that I deleted.
Basically the recycle bin does not work for me and I need this feature once in a while.
Regards
I also get the green checkmark on the deleted email but even though this looks promising, I never get the original email back that I deleted.
Basically the recycle bin does not work for me and I need this feature once in a while.
Regards
- gingbat
- Least Evil Firetrust Employee
Post
Re: Restore does not seem to work
Sure thing, did you try sending the logs? if so, they did not reach me, so please send them to "support at firetrust dot com" manually as below....
- Open MWpro.
- Click, Help>>User Files>>Logs,
- Right click on the "logs" folder.
- Click Send to >> Compressed, (Zipped) folder.
- Move/Save the resulting .zip folder to your desktop.
- Send the logs to our support @ address as shown above ensure you refer to this post.
NOTE: how-too video here: https://1drv.ms/v/s!Ak8zLigJcntT4l71QaG ... q?e=7Zf2ws
Any problems at all, please let me know where exactly....
- Open MWpro.
- Click, Help>>User Files>>Logs,
- Right click on the "logs" folder.
- Click Send to >> Compressed, (Zipped) folder.
- Move/Save the resulting .zip folder to your desktop.
- Send the logs to our support @ address as shown above ensure you refer to this post.
NOTE: how-too video here: https://1drv.ms/v/s!Ak8zLigJcntT4l71QaG ... q?e=7Zf2ws
Any problems at all, please let me know where exactly....