Firetrust Support Forums

but only on one friend's emails, and only in Mailwasher. Once downloaded to thunderbird, the reply is ok.
And not all the time, only half the time. Is there anything in the mail that might cause MW to inactivate the reply and forward buttons?
Source:
My friend's emails are frequently not to be replied to on Mailwasher - the reply button does nothing - but once downloaded to thunderbird can be replied to.

Return-Path: xxxl.com
Delivered-To:
X-FDA: 80619557928.10.B08DC58
Received: from mail-yb1-f181.google.com (mail-yb1-f181.google.com [209.85.219.181])
by imf07.b.hostedemail.com (Postfix) with ESMTP id 8BE8AA0005
for <>; Tue, 28 Mar 2023 21:13:22 +0000 (UTC)
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spf=pass (imf07.b.hostedemail.com: domain of xxx designates 209.85.219.181 as permitted sender) smtp.mailfrom=xxx.com
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dmarc=pass (policy=none) header.from=gmail.com;
spf=pass (imf07.b.hostedemail.com: domain of xxxx.com designates 209.85.219.181 as permitted sender) smtp.mailfrom=xxx.com
ARC-Seal: i=1; s=arc-20220608; d=hostedemail.com; t=1680038002; a=rsa-sha256;
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for <>; Tue, 28 Mar 2023 14:13:22 -0700 (PDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
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carQ==
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X-Received: by 2002:a05:6902:18d5:b0:b75:3fd4:1b31 with SMTP id
ck21-20020a05690218d500b00b753fd41b31mr11434014ybb.1.1680038001241; Tue, 28
Mar 2023 14:13:21 -0700 (PDT)
MIME-Version: 1.0
References: <71d0a25b8789e4dbd75854a27.28e4997b63.20230328162152.e1475ea0db.1b59f4c8@mail139.suw241.rsgsv.net>
<CAPQKvLNH0VFR1kr6DpYmYrQNE2rcOqmzHEM2mAZ6fZN++1izBg@mail.gmail.com>
In-Reply-To: <CAPQKvLNH0VFR1kr6DpYmYrQNE2rcOqmzHEM2mAZ6fZN++1izBg@mail.gmail.com>

Anything there that might be interfering? Hmm. Where does that date icon come from? It's not visible in MW's display of source.

reply button fails - version 7.12.125

jimmww wrote: ↑

Thu Mar 30, 2023 1:47 am

Hmm. Where does that date icon come from? It's not visible in MW's display of source.

It's getting rendering by the HTML engine of the Board software — BTW, you might want to edit your original post . . . to delete some personal details (or else, you risk opening your friend to spam.)

jimmww wrote: ↑

Thu Mar 30, 2023 1:47 am

but only on one friend's emails, and only in Mailwasher. Once downloaded to thunderbird, the reply is ok.
And not all the time, only half the time. Is there anything in the mail that might cause MW to inactivate the reply and forward buttons?
Source:
My friend's emails are frequently not to be replied to on Mailwasher - the reply button does nothing - but once downloaded to thunderbird can be replied to.

Does the Reply button in MailWasher fail . . . if Thunderbird is already open & running before you click the Reply button in MailWasher?

"Does the Reply button in MailWasher fail . . . if Thunderbird is already open & running " Yes it does.

TrustFire wrote: ↑

Thu Mar 30, 2023 3:12 am

jimmww wrote: ↑

Thu Mar 30, 2023 1:47 am

Hmm. Where does that date icon come from? It's not visible in MW's display of source.

It's getting rendering by the HTML engine of the Board software — BTW, you might want to edit your original post . . . to delete some personal details (or else, you risk opening your friend to spam.)

Thank you.
Could that have anything to do with the failure of the reply button?

jimmww wrote: ↑

Thu Mar 30, 2023 8:37 am

"Does the Reply button in MailWasher fail . . . if Thunderbird is already open & running " Yes it does.

Can you describe . . . in detail, what really happens when the Reply button fails, for you.

Let's say you click the Reply button — can you describe what next you see on your display screen . . . if possible, a screenshot would help vastly.

jimmww wrote: ↑

Thu Mar 30, 2023 8:42 am

TrustFire wrote: ↑

Thu Mar 30, 2023 3:12 am

jimmww wrote: ↑

Thu Mar 30, 2023 1:47 am

Hmm. Where does that date icon come from? It's not visible in MW's display of source.

It's getting rendering by the HTML engine of the Board software — BTW, you might want to edit your original post . . . to delete some personal details (or else, you risk opening your friend to spam.)

Thank you.
Could that have anything to do with the failure of the reply button?

Not at all — the Board software at these forums cannot possibly influence any MailWasher behavior on your computer.

TrustFire wrote: ↑

Thu Mar 30, 2023 9:37 am

jimmww wrote: ↑

Thu Mar 30, 2023 8:37 am

"Does the Reply button in MailWasher fail . . . if Thunderbird is already open & running " Yes it does.

Can you describe . . . in detail, what really happens when the Reply button fails, for you.

Let's say you click the Reply button — can you describe what next you see on your display screen . . . if possible, a screenshot would help vastly.

Nothing happens. The button blinks and ... nothing. Again and again. Same with the forward button.
It doesn't like something in the email source. But what? And is it fixable?

jimmww wrote: ↑

Thu Mar 30, 2023 8:42 am

TrustFire wrote: ↑

Thu Mar 30, 2023 3:12 am

jimmww wrote: ↑

Thu Mar 30, 2023 1:47 am

Hmm. Where does that date icon come from? It's not visible in MW's display of source.

It's getting rendering by the HTML engine of the Board software — BTW, you might want to edit your original post . . . to delete some personal details (or else, you risk opening your friend to spam.)

Thank you.
Could that have anything to do with the failure of the reply button?

Not at all — the Board software at these forums cannot possibly influence any MailWasher behavior on your computer.

Ah, thanks.

Okay . . . let's try to re-map your MailWasher's communication with your e-mail client, Thunderbird.

(Can you navigate to) Settings >> General >> Washing Mail >> Use other application >> Browse (manually to where your thunderbird.exe resides . . . as per the following path corresponding to its architecture — 32-bit or 64-bit) >> (select thunderbird.exe, then) Open >> Save.

The 64-bit version of Thunderbird resides at the following default path:—
The 32-bit version of Thunderbird (when installed on a 64-bit OS,) resides at the following default path:—

ps:—
It's most important that under the Use other application drop-down menu, you do not fall into the temptation of selecting Thunderbird (in any form) — but instead, use the Browse button through Windows Explorer . . . to re-map the path of your Thunderbird.

Have you checked the LOG file for that account?

HELP > USER FILES > LOGS then the logs for the date it happened on, then check these logs and look at the time it happened, usually would be at the bottom, all are TEXT files:

MWPapi.log
MWPapp_account name.log where "account.name" is the account where the problem happens.

If MWP had an error, it would show there.

Thank you!
That set me straight, I think. I'll let you know if it doesn't. I suspect the problem was I had the "Launch after washing mail" checked and I was replying before washing the list.
Duh?
But it only starting happening recently!

Jim

TrustFire wrote: ↑

Thu Mar 30, 2023 7:26 pm

Okay . . . let's try to re-map your MailWasher's communication with your e-mail client, Thunderbird.

(Can you navigate to) Settings >> General >> Washing Mail >> Use other application >> Browse (manually to where your thunderbird.exe resides . . . as per the following path corresponding to its architecture — 32-bit or 64-bit) >> (select thunderbird.exe, then) Open >> Save.

Nope that didn't do it.
and the Launch after washing mail only applies to bringing Tbird to the front after the wash, doesn't govern reply.
Maybe after a restart?
Jim

jimmww wrote: ↑

Sat Apr 01, 2023 6:05 am

Thank you!
That set me straight, I think. I'll let you know if it doesn't. I suspect the problem was I had the "Launch after washing mail" checked and I was replying before washing the list.
Duh?
But it only starting happening recently!

Jim

TrustFire wrote: ↑

Thu Mar 30, 2023 7:26 pm

Okay . . . let's try to re-map your MailWasher's communication with your e-mail client, Thunderbird.

(Can you navigate to) Settings >> General >> Washing Mail >> Use other application >> Browse (manually to where your thunderbird.exe resides . . . as per the following path corresponding to its architecture — 32-bit or 64-bit) >> (select thunderbird.exe, then) Open >> Save.

All from the same sender, same day. Haven't tried re-installing MW or Tbird.

OK: smtp106.iad3a.emailsrvr.com [173.203.187.106]
also OK smtp89.iad3a.emailsrvr.com [173.203.187.89]
Not OK smtp71.iad3a.emailsrvr.com [173.203.187.71]

THIS DOES NOT ADMIT REPLY
X-FDA: 80629596936.27.28BFCC6
Received: from smtp71.iad3a.emailsrvr.com (smtp71.iad3a.emailsrvr.com [173.203.187.71])
by imf30.b.hostedemail.com (Postfix) with ESMTP id D3B8E180205
for <[email protected]>; Fri, 31 Mar 2023 15:34:50 +0000 (UTC)
Authentication-Results: imf30.b.hostedemail.com;
dkim=none;
dmarc=none;
spf=pass (imf30.b.hostedemail.com: domain of [email protected] designates 173.203.187.71 as permitted sender) smtp.mailfrom=[email protected]
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=hostedemail.com;
s=arc-20220608; t=1680276891;
h=from:from:sender:reply-to:subject:subjectdate:
message-id:message-id:to:cc:mime-version:mime-version:
content-type:content-type:
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2zzIHMnFl8poFhvHQ1ziySWYyhHpLhg=
X-Auth-ID: [email protected]
Received: by smtp17.relay.iad3a.emailsrvr.com (Authenticated sender: xxx-AT-equitygroup.com) with ESMTPSA id 4CEA022361;
Fri, 31 Mar 2023 11:34:49 -0400 (EDT)



BUT THIS WORKS
X-FDA: 80629735494.23.B0BEB45
Received: from smtp89.iad3a.emailsrvr.com (smtp89.iad3a.emailsrvr.com [173.203.187.89])
by imf21.b.hostedemail.com (Postfix) with ESMTP id 0C5F21800D8
for <[email protected]>; Fri, 31 Mar 2023 16:31:47 +0000 (UTC)
Authentication-Results: imf21.b.hostedemail.com;
dkim=none;
spf=pass (imf21.b.hostedemail.com: domain of [email protected] designates 173.203.187.89 as permitted sender) smtp.mailfrom=[email protected];
dmarc=none
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=hostedemail.com;
s=arc-20220608; t=1680280312;
h=from:from:sender:reply-to:subject:subjectdate:
message-id:message-id:to:to:cc:mime-version:mime-version:
content-type:content-type:
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spf=pass (imf21.b.hostedemail.com: domain of [email protected] designates 173.203.187.89 as permitted sender) smtp.mailfrom=[email protected];
dmarc=none
X-Auth-ID: [email protected]
Received: by smtp20.relay.iad3a.emailsrvr.com (Authenticated sender: xxx-AT-equitygroup.com) with ESMTPSA id 5BDA124975;
Fri, 31 Mar 2023 12:31:20 -0400 (EDT)

AND THIS WORKS TOO
Received: from smtp106.iad3a.emailsrvr.com (smtp106.iad3a.emailsrvr.com [173.203.187.106])
by imf18.b.hostedemail.com (Postfix) with ESMTP id BA5B2120038
for <[email protected]>; Fri, 31 Mar 2023 15:54:28 +0000 (UTC)
Authentication-Results: imf18.b.hostedemail.com;
dkim=none;
dmarc=none;
spf=pass (imf18.b.hostedemail.com: domain of [email protected] designates 173.203.187.106 as permitted sender) smtp.mailfrom=[email protected]
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=hostedemail.com;
s=arc-20220608; t=1680278069;
h=from:from:sender:reply-to:subject:subjectdate:
message-id:message-id:to:to:cc:mime-version:mime-version:
content-type:content-type:
content-transfer-encoding:content-transfer-encoding:in-reply-to:
references:references; bh=wDPiBvmXGbyaCwoccEbuqKAAJ7KD9Lk06cyUji+PJiA=;
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ARC-Authentication-Results: i=1;
imf18.b.hostedemail.com;
dkim=none;
dmarc=none;
spf=pass (imf18.b.hostedemail.com: domain of [email protected] designates 173.203.187.106 as permitted sender) smtp.mailfrom=[email protected]
ARC-Seal: i=1; s=arc-20220608; d=hostedemail.com; t=1680278069; a=rsa-sha256;
cv=none;
b=E0kUlHgfYH1W0nltqtgUVtXCcKKQhW8u8w1Lqck34nnNQlMRF6hrieDVm5MehW+E2lneKD
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sCJ2/+0hGWnK0eBY0cnBjCYodmODr14=
X-Auth-ID: [email protected]
Received: by smtp38.relay.iad3a.emailsrvr.com (Authenticated sender: xxx-AT-equitygroup.com) with ESMTPSA id AAF922905;
Fri, 31 Mar 2023 11:54:20 -0400 (EDT)

In MWPapp_jimw_hevanet_com.log
search is neg for repl or error
Nothing sig at the bottom, to my eye.

Jim

irvsp wrote: ↑

Fri Mar 31, 2023 12:55 am

Have you checked the LOG file for that account?

HELP > USER FILES > LOGS then the logs for the date it happened on, then check these logs and look at the time it happened, usually would be at the bottom, all are TEXT files:

MWPapi.log
MWPapp_account name.log where "account.name" is the account where the problem happens.

If MWP had an error, it would show there.

Failure? to delete.

Mails previously deleted by MW come back - but only a certain segment -
in this case those from 3-1-23 to 3-23-23. So my total mail will jump from 230 to 720 on a check mail.
That's happened three times, so the re-deletes are not working.

And if in error I download mail to Tbird, I find dupes in every folder for those messages.

Should I ask hevanet if something is preventing MW from deleting some or certain mails?
I doubt he'll have an answer.
Is there a setting in MW that permits this that I should change? Or at the provider?
Jim