Notifications off to side

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
Avspinball
Travelling Tuatara
Posts: 30
Joined: Wed Nov 02, 2011 4:13 pm

Notifications off to side

Wed Jun 07, 2023 7:36 am

I had to replace a broken hard drive. I do export backups weekly so I had the file on a separate drive.
After re-installing mailwasher pro 7.12.125 on my new drive and importing the settings file all is working as it should.
Except, the notifications are now 6" to the right on my second monitor. I uninstalled and re-installed but with the same results. If I turn off the second monitor I can't the notifications. This is for both right click and new mail.
Any suggestions?
Thanks
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gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Notifications off to side

Wed Jun 07, 2023 12:02 pm

Yes, there's not actually any settings to change in MW to help this issue unfortunately... sometimes deleting the current display settings files fixes this, sometimes not....

Ensure MWpro is closed.
Go to Start, type run (then click the Run file so it runs) then in the ‘Open:’ box type (or copy / paste):

%AppData%\Firetrust\MailWasher

Delete the files:

Startup.xml
GeneralSettings.xml
Settings.xml
Display.xml

Restart Mailwasher....?

The other option is to swap monitors ports around so the notification appears on the same screen as the tray icon....?
Avspinball
Travelling Tuatara
Posts: 30
Joined: Wed Nov 02, 2011 4:13 pm

Re: Notifications off to side

Wed Jun 07, 2023 2:24 pm

I deleted the four files and it still is the same. I also switched the display ports and re-identified monitors and also no change.
Any other thoughts?
Thanks for trying.
gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Notifications off to side

Wed Jun 07, 2023 2:31 pm

hmmmm not sure if one of these'll help? don't actually have a dual monitor PC setup here at the moment....

https://answers.microsoft.com/en-us/win ... 22de2cfd23
https://superuser.com/questions/1065467 ... windows-10
Avspinball
Travelling Tuatara
Posts: 30
Joined: Wed Nov 02, 2011 4:13 pm

Re: Notifications off to side

Wed Jun 07, 2023 2:37 pm

It just doesn't seem to be in the right place, about 15cm to the right. I actually have three monitors and can move the task bar to either but the same issue of 15cm to the right.
gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Notifications off to side

Thu Jun 08, 2023 10:08 am

OK sure thing, and yes, really not sure on that one then sorry, have added to our list to look into, but wont be until we get MWPro 8 released sorry, we are working on this now, but still no date as yet....

Cheers!
Avspinball
Travelling Tuatara
Posts: 30
Joined: Wed Nov 02, 2011 4:13 pm

Re: Notifications off to side

Thu Jun 08, 2023 10:11 am

I thought it was the scale setting on windows. I had it at 125% and just moved it to 100% and it was correct. Started typing that it was fixed but checked again and it's not. I'm pretty sure it has something to do with windows scaling. I might try a reinstall again tomorrow with windows set to 100
gingbat
Least Evil Firetrust Employee
Posts: 1010
Joined: Mon Jul 28, 2008 4:04 pm

Re: Notifications off to side

Thu Jun 08, 2023 1:45 pm

Yes, could well be something like that, be interested to hear if you do find out what the cause is alright...!

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