Firetrust Support Forums

Posted: **Sat Sep 02, 2023 9:18 pm**

I upgraded MW to the latest version a few days ago and it's been working fine since then. This morning I run it and it gets as far as "Evaluating message 1 of 110" and then crashes with the message "Mailwasher Pro has stopped working. A problem caused the program to stop working correctly. Please Close the program." When I click on the "Click the program" box it shuts down apparently cleanly.
I don't know how to get any forensic data from this to post.

Can some help please?

I'm running Windows 7 Pro 64 Bit fully patched.

Posted: **Sat Sep 02, 2023 11:33 pm**

Same here on Windows 11.

Posted: **Sun Sep 03, 2023 12:25 am**

Same for me on Windows 11. Have sent FireTrust the error from logbook. Waiting for a solution.

Posted: **Sun Sep 03, 2023 5:56 am**

Please try what's recommended here:

viewtopic.php?f=50&t=58383#p167431

Should sort the issue ......

Posted: **Sun Sep 03, 2023 11:13 pm**

Working this morning without me trying the suggested "fix".

Posted: **Mon Sep 04, 2023 7:32 am**

Yes, all sorted now, taking steps to ensure it cannot re-occur too....

Firetrust Support Forums

Crashing after start-up. At Evaluating messaage 1 of 110.

Crashing after start-up. At Evaluating messaage 1 of 110.

Re: Crashing after start-up. At Evaluating messaage 1 of 110.

Re: Crashing after start-up. At Evaluating messaage 1 of 110.

Re: Crashing after start-up. At Evaluating messaage 1 of 110.

Re: Crashing after start-up. At Evaluating messaage 1 of 110.

Re: Crashing after start-up. At Evaluating messaage 1 of 110.