Firetrust Support Forums

Posted: **Mon Sep 04, 2023 12:03 pm**

I recently started receiving emails with no "from" address. I am unable to mark them for delete within my email program which is Outlook. I'm also unable to mark them for anything in mail washer Pro because it doesn't even show up there. Scouring the internet, this problem has been going on for a little while for people are getting email addresses from Elon Musk, and electrical companies without a from email address, which makes them nearly impossible to delete. Just wondering who else is experiencing this, and if you are, what are you doing about it? Is Firetrust aware of this issue and if so are there any temporary workarounds until a solution is put forth?

Posted: **Mon Sep 04, 2023 1:19 pm**

Yes, MW will show any email no matter if the from field is missing or not, however if not showing in MW at all, possibly one of the below is the issue.....

What 'may' be happening is mail comes in between MW's mail check and your email programs mail check..... there is no way to prevent new spam from coming in between when you last check mail in MW, and then check mail in your email client, as MW cannot actually hold mail or prevent your email program from downloading mail itself....

So, if you find it takes a long time to check/sort/wash mail in MW, it may pay to check mail in MW again just to confirm no new spam has arrived on your server in the meantime.

Note also, below are several ways that spam can bypass mailwasher.....

1.) Ensure that these emails are in the inbox folder in your email program when they arrive, (MWPro can only see the inbox folder for POP3 type accounts)
if they are in other folders on your ISP's mail server, MW wont be able to show you these unless you set up the account as a IMAP type in MWPro, (if your ISP supports this).

2.) Ensure that your email client is not set to check for mail ever XX mins therefore bypassing MWpro, checkout the below link for details on how to disable this:
http://www.firetrust.com/en/products/ma ... il-program

3.) Click View>>Show hidden emails, as possibly one of the spam tools within MW is hiding these emails.

4.) Ensure you don't have an email account setup in your email client that the mail check is not checking in MW.
(In MW check your accounts are being checked under Settings>>Accounts, click the account>>General tab, ensure that, "Include in default mail check" is ticked)

5.) You have the email account setup as IMAP your email client, and if so, you'll need to change this to a POP type account in your email client OR leave it closed when not in use.

Posted: **Mon Sep 04, 2023 2:49 pm**

Hey Gingbat! It's been a while! Thank you for the fast response! I am using IMAP, and that is how I have it set up on MWPro as well. It's only been lately with the problem of people sending emails without a "from" that I started having these issues. I did do some research on Google and found that Microsoft had said that if an email doesn't have a "from" address, there was no way to mark it as spam from within the external program (MS Outlook in my case). I was just guessing that MWPro may have had the same issue.

As for as your options:
1. I'm sure. I can see them on my phone. As long as I don't open an mail from withing my program or phone, it seems to stay in MWPro and on the server. Once I open it, MWPro will now show it again.

2. My program does check for emails every X minutes. That is probably something that I don't need to have set since I am using MWPro so I'll change that. However, I'm pretyt sure that wasn't the case because the email will come in even though I have "checked for mail" on MWPro before I opened the program.

3. I checked and MWPro is not hiding of of these emails.

4. All of my emails on my Outlook are also set up on MWPro. Again, never had this problem until recently when the emails without a "from" email adddress started showing up.

5. I'll have to leave it closed, as I need IMAP. Everything is IMAP.

It''s mostly that crap email claiming to be from Elon Musk that is somehow slippin in. Today, I think they screwed up because one came in with this email address, (Elon Musk'sStatement. ([email protected]) and I was able to mark it as spam and for deletion/bounce. That is first! Normally, there is no email address showing at all.

Below are some links to what I'm trying to express. None of their suggestions have helped. I was just wondering if Firetrust has heard of this or have any other suggestions.

https://www.msoutlook.info/question/blo ... om-address

https://answers.microsoft.com/en-us/out ... bc01c7ee0e

https://answers.microsoft.com/en-us/out ... cc247c53c3

Thanks,
Duck

Posted: **Tue Sep 05, 2023 3:19 am**

What version of Outlook?

2. My program does check for emails every X minutes. That is probably something that I don't need to have set since I am using MWPro so I'll change that.

You definitely want to disable automatic checking in your email client.

This is how you do it in Outlook 2016:

From the Send/Receive tab, open the Send/Receive Groups drop down menu > Define Send/Receive Groups and make sure "Schedule an automatic send/receive every XX minutes" is unchecked in both sections.

However, I'm pretyt sure that wasn't the case because the email will come in even though I have "checked for mail" on MWPro before I opened the program.

You are still WAY TOO SLOW! An unwanted spam message can EASILY be received at your email host (Gmail, for example) after you have MWP check for new mail and before Outlook opens and you tell it to retrieve your mail.

Even on a fast computer with an SSD, it can easily take 1 or 2 seconds for Outlook to open. That is more than enough time for several new spam messages to arrive at your email host.

There is no way to totally prevent Outlook from picking up a spam message that skirted past MWP. But you can minimize those chances.

Start by disabling autochecking as described above.
Then make sure Outlook is running and you are viewing Outlook's inbox.
Ensure MWP's inbox only contains your "keepers" - the emails you want to keep and download to Outlook.
Position both MWP and Outlook windows so you can see MWPs inbox and Outlooks top ribbon (this is where having two monitors comes in real handy!

).

Now take a deep breath because YOU have to be fast here! Like really really fast!

Ready, set, go!

Check for new emails in MWP if none click Send/Receive in Outlook.

"IF" lucky, no new messages came in between those steps. If not lucky, you were still too slow.

Posted: **Tue Sep 05, 2023 3:40 pm**

Digerati wrote: ↑
Tue Sep 05, 2023 3:19 am
What version of Outlook?
2. My program does check for emails every X minutes. That is probably something that I don't need to have set since I am using MWPro so I'll change that.

I am using version Microsoft® Outlook® 2019 MSO (Version 2308 Build 16.0.16731.20052) 64-bit I know how to change the automatic checking times. It is now changed.

However, I'm pretyt sure that wasn't the case because the email will come in even though I have "checked for mail" on MWPro before I opened the program.
You are still WAY TOO SLOW! An unwanted spam message can EASILY be received at your email host (Gmail, for example) after you have MWP check for new mail and before Outlook opens and you tell it to retrieve your mail.

I have been a long time user of Mailwasher Pro (almost since the beginning). I have NEVER had this issue before, until I started getting this email spam with no "from" address. Prior to that, this was NEVER an issue. In the links that I had sent you above, even Microsoft was having issues with trying to block those emails. As it is now, when it slips by MWPro, I don't even have the option to mark it as spam like I do with all other emails from within Outlook.

I think all of the other stuff is moot, because as I said, I think this is something new because it has NEVER been (and still isn't an issue with emails that have a "from" email address) an issue with any spam prior to the lack of from address. As I'm thinking about this, the spammers must know that they are on to something to get past spam programs because usually they leave a gibberish email address. Now they have figured out how to send mass emails without an address to achieve their diabolical deeds.

Incidently, I think I mentioned this before, but if I mark a "washed" email in my inbox as "unread", it will appear back in MWPro. That is cool since I use IMAP and I can remind myself on another device to respond to any particular email.

Posted: **Tue Sep 05, 2023 3:41 pm**

Digerati wrote: ↑
Tue Sep 05, 2023 3:19 am
What version of Outlook?
2. My program does check for emails every X minutes. That is probably something that I don't need to have set since I am using MWPro so I'll change that.
I am using version Microsoft® Outlook® 2019 MSO (Version 2308 Build 16.0.16731.20052) 64-bit I know how to change the automatic checking times. It is now changed.

However, I'm pretyt sure that wasn't the case because the email will come in even though I have "checked for mail" on MWPro before I opened the program.
You are still WAY TOO SLOW! An unwanted spam message can EASILY be received at your email host (Gmail, for example) after you have MWP check for new mail and before Outlook opens and you tell it to retrieve your mail.

I have been a long time user of Mailwasher Pro (almost since the beginning). I have NEVER had this issue before, until I started getting this email spam with no "from" address. Prior to that, this was NEVER an issue. In the links that I had sent you above, even Microsoft was having issues with trying to block those emails. As it is now, when it slips by MWPro, I don't even have the option to mark it as spam like I do with all other emails from within Outlook.

I think all of the other stuff is moot, because as I said, I think this is something new because it has NEVER been (and still isn't an issue with emails that have a "from" email address) an issue with any spam prior to the lack of from address. As I'm thinking about this, the spammers must know that they are on to something to get past spam programs because usually they leave a gibberish email address. Now they have figured out how to send mass emails without an address to achieve their diabolical deeds.

Incidently, I think I mentioned this before, but if I mark a "washed" email in my inbox as "unread", it will appear back in MWPro. That is cool since I use IMAP and I can remind myself on another device to respond to any particular email.

Posted: **Tue Sep 05, 2023 4:01 pm**

Yes, no matter what the from address, even if really malformed and not really a email address at all, MW should still display them, and even if they do reach Outlook first, as long as they remain in the inbox AND are still unread, MW should still show them if you use IMAP in both MWPro and Outlook.

The problem may well occur if you use IMAP in MWpro, and POP in Outlook however....?

Posted: **Tue Sep 05, 2023 4:12 pm**

I use IMAP for everything. I can send you the email if you want, but even without opening Outlook for a very long time, it's just not showing up in MWPro. Within the email, there is an opportunity displayed "REMOVE-ME", but I'm NOT going to click on that!

I'll just go back to lurking and see if anyone else is seeing this particular email or if they (Spammer) have just evolved into a new way to spam.

Posted: **Wed Sep 06, 2023 6:22 am**

OK, so the email IS in the inbox in Outlook when it eventually arrives, but never shows in MW at all, even if you click, "Show all mail logged" in the MWpro recycle bin? (that shows mail that MW saw but did not delete).

If not, and View>>Show Hidden emails IS enabled, then yes, it is very odd...

I wonder if somehow the email is marked as read on the server so MW is not displaying it? set MW to show read emails from the last 2 days under Settings>>Accounts, click the account>>Incoming tab>>Advanced, and see if that shows the email....?

Posted: **Wed Sep 06, 2023 11:48 am**

Yes....that is what I was trying to say, but you said it better.

You may be on to something about the mail being marked somewhere upline from MWPro. Never thought of that one. But by the time it gets to me, it's still unread. I have my settings set to show the last 7 days but I unchecked it. When I recheck it, some emails come in from a couple of days ago.

Did you have a chance to look at the links that I sent above? As I had mentioned, I think this even had Microsoft stumped. Hopefully it will go away. There are a few other emails that have come in lately without a "from address" that I have been able to delete and even right click to bounce, but there is one in particular that I just have to get it once it gets to Outlook and then I just delete it because I can't mark it for spam. They must have been testing until they figured it out. This just started about a couple of weeks or so ago. I hope it is not a sign of things to come because I pretty much use this particular account for friends, business, and family. But I'm sure someone leaked it.

I have reset MWPro and all of the settings to see if maybe something was just glitching. If no one else has this issue, it could be on my end so that is why I tried to reset everything. I'll let you know if anything else strange happens.

Posted: **Wed Sep 06, 2023 2:12 pm**

Yes, pretty easy to block mails with no sender listed in MWpro, but only if they actually SHOW in MWpro... I cannot actually think how this is possible, as if MW is set to show all mail in the inbox, AND is set to download read emails, they should display...

Possibly send me the source of the email as a text file from within Outlook, (not via forward), and I'll test it out here to see if I can recreate it...?

I don't have Outlook here, but possibly this help if unsure how to get the source...

https://superuser.com/questions/476940/ ... tlook-2013

Posted: **Thu Sep 07, 2023 1:56 am**

I'm having trouble getting the "Source". From what I can find online, there appears no direct way to do this. The link you sent was for a much older version and it did not work. Will the "Internet Headers" work for you or does it actually have to be the entire "Source"?

Of note when looking at the link you sent:

**********
Beware! The data displayed with "View Source" is not necessarily the exact original data that has been received. I have come across a case where non-display content parts were in the message, but hidden from both, "Internet Headers" as well as "View Source"! –
not2savvy
Mar 5, 2021 at 13:38
1
Also if the contents was quoted-printable or base64 encoded, this will display the decoded contents. So in fact, "View source" does not actually display the source, but it displays (1) only the textual part of the source, (2) only that part that is displayed, (3) not the raw source but a source that has already been processed in some undocumented way (decoded at least). –
not2savvy
Apr 16, 2021 at 9:23

There is indeed no direct way to do this.

However, when you click on the 3 dots menu next to Reply, Reply All, Forward in the Reading Pane, you can choose "Download". This will download the message as an eml-file which you can open in Notepad. Look for the text/html content type and then use a Base64 decoder to convert it back to HTML tags.
**********

When I look at the Internet Headers from within Outlook (Microsoft® Outlook® 2019 MSO (Version 2308 Build 16.0.16731.20052) 64-bit), I can see the "from address", but it still does NOT show up in MWPro. For now, I just copied the email address manually to the blacklist in MWPro.

Thank you for your patience and help.

Posted: **Thu Sep 07, 2023 3:47 am**

Yes, that's strange there's no easy way to do this, all other email programs can.... possibly you could log into your email providers webmail page and view it there....?

Unless someone else with outlook sees this and knows how to view the source (NOT just headers) of an email in Outlook....?

Posted: **Thu Sep 07, 2023 6:58 am**

gingbat wrote: ↑
Thu Sep 07, 2023 3:47 am
Yes, that's strange there's no easy way to do this, all other email programs can.... possibly you could log into your email providers webmail page and view it there....?

Unless someone else with outlook sees this and knows how to view the source (NOT just headers) of an email in Outlook....?

Do you ever sleep?

I contacted my ISP and they said that it was odd too and they took some information and are sending it to their experts. They did not know how to get to the "source" either in Outlook. They made a ticket for me and showed me an alternate way to forward the email to their spam boxes so that they can work on it. I then went to the ISP website to look at the mail. Oh wow! It gave much more information that is well over my head and I am not sure how to even send it to you. At this point, I'll thank you for the help, and continue watching to see if anyone else is getting any spams showing up without a "from" address, and if they are able to delete it via MWPro.

Thanks for everything and the support!

Now get some sleep!

Posted: **Thu Sep 07, 2023 3:36 pm**

No problemo, be interesting if they find out anything notable for sure....

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