Firetrust Support Forums

Just recently updated and not this does not work with windows 11.

Need help.

Some of the errors from event viewer.

Faulting application name: MailWasherPro.exe, version: 2023.7.12.125, time stamp: 0x640617ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.1702, time stamp: 0x2c69ee68
Exception code: 0xe0434352
Fault offset: 0x00148412
Faulting process id: 0x0x1704
Faulting application start time: 0x0x1D9E8C1B74E6994
Faulting application path: C:\Program Files (x86)\Firetrust\MailWasher\MailWasherPro.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 4512a68e-4c77-4ad2-b640-0631ab326ff1
Faulting package full name:
Faulting package-relative application ID:

----------------------------------------------------------------------------

Application: MailWasherPro.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.MissingMethodException
at System.Windows.Media.Visual..cctor()

Exception Info: System.Windows.Markup.XamlParseException
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at System.Windows.Application.LoadComponent(System.Object, System.Uri)
at MailWasherPro.SplashScreen.InitializeComponent()
at MailWasherPro.SplashScreen..ctor()
at MailWasherPro.Startup.Main(System.String[])

Looks like a .net issue....(MWPro uses this for its display)....

Try running the repair tool here:
https://www.microsoft.com/en-nz/downloa ... x?id=30135

Then run windows update to ensure your PC is fully up to date.
Restart afterwards.