Firetrust Support Forums

Good afternoon
I have taken a license on your program but I am unable to set up a correct account to read my mailbox [email protected]
I have already tried many settings Pop3 as well as IMAP more the program hangs on the screen OAUTH authentication.
I use the correct login name and password for my live account.
I tried it on a desktop PC with Windows 10 and the webmail of the latest Outlook and on a laptop with Windows 11.

If I want to download the Android app, I get the message that my Android version does not support the app. I have a Samsung S23 Ultra with Android version 13 and One UI 5.1 Question: will there be another update of the app?

Likely due to a issue with MW, we have fixed it in the latest beta, you're welcome to email support at firetrust dot com and we'll send you the link.... not keen to post it publicly as yet....

Re MW Mobile for Android, Yes, sorry about that, Android have recently updated their OS and the current MW Mobile wont work with it, at this stage we are still unsure what way we are going with the mobile version, however show know soon....

Note that in the meantime you are welcome to use the web interface, (looks exactly like MW Mobile but via a web browser) in your android here if you wish:
https://mailwasher.firetrust.com/

Note that if you are using your live address in there however, they now use OAUTH (their new security) which MW Mobile does not yet support sorry....

There is a way around this though, you'll first need to enable 2 step authentication/two-step verification:
https://support.microsoft.com/en-us/hel ... rification

Then create app password as the link above shows, then use that in MW instead of your normal live password.

Oke, I did make a two way verification en password. What type of encrypt is nessecerry? None, SSL, TSL?

Yes, I see it's all sorted now, for others information, details for any microsoft account are as per below screenshot:

gingbat wrote: ↑

Mon Sep 18, 2023 6:04 am

Re MW Mobile for Android, Yes, sorry about that, Android have recently updated their OS and the current MW Mobile wont work with it, at this stage we are still unsure what way we are going with the mobile version, however show know soon....

This was 6 months ago, any news on this yet...?