Firetrust Support Forums

Posted: **Thu Sep 21, 2023 3:48 pm**

Hello to the Board!
I've been having a problem caused (I think) by Mailwasher Pro 7 for a while now: I open Outlook from Mailwasher after filtering my mails. Download mails regularly in Outlook but, when I try to close it (from the x in the program bar) Outlook stays perpetually grayed out in the Systray, as if it's going to close, but it won't close.

: Outlook - Mailwasher Systray - 2023-09-21_06-37-54.jpg (1.58 KiB) Viewed 2645 times

And the only way is to close it through the windows task manager, where it appears as a subprogram of Mailwasher.

: Outlook from Mailwasher - 2023-09-21_06-36-57.jpg (46.46 KiB) Viewed 2645 times

Any suggestions to solve it?

Thanks!

Posted: **Thu Sep 21, 2023 4:19 pm**

Yes, pretty odd that it wont close, as MW just opens like a desktop or other icon would.... possibly run a repair on Outlook as described here?

https://support.microsoft.com/en-us/off ... b40c5bb88b

Posted: **Fri Sep 22, 2023 1:45 am**

FWIW, I just opened Outlook 2016 from within MWP (v7.12.180 Beta), did a bunch of stuff with my Outlook emails and Calendar entries, then closed Outlook. I saw the Outlook System Tray icon momentarily turn gray, then disappear. So it seems to work as expected here - at least with Office/Outlook 2016.

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