do you test your updates before releasing them???
For the record, there is a Beta Test team consisting of more than 2 dozen "volunteer" forum members (not Firetrust employees) as well as the in house team. So I can assure you, new releases are extensively tested (as much as possible) before they are released.
Please understand, however, that even the big major software developers (Microsoft, Norton/Symantec, McAfee, Mozilla, Google, etc.) with their nearly bottomless pockets, 100s and even 1000s of beta testers with their scenario producing super computers, cannot test every possible scenario.
Consider this, within the first couple minutes a Windows computer is powered up for the very first time, it becomes a unique computer. Even 2 identical computers coming off the same assembly line, one after the other, do not remain identical for long. This is because we users immediately start to modify and configure our computers to connect to our own networks. We install our own security and other software, attach our own peripherals (printers, monitors, keyboards, mice, external drives, speakers, etc.) and their drivers, and most significantly, we "personalize" Windows to our liking with our own backgrounds, drive/partitions, taskbar and desktop settings and more.
In the case of MailWasher, we configure it to use our own email addresses on multiple mail servers, our own email clients, filters, blacklists, whitelists and other configurations.
So, with more than 1.6 "
B"illion Windows computers out, it simply is impossible for even the biggest corporations to test for every scenario, and suss out every possible bug that might exist.
Two more points to consider. (1) This does NOT appear to be a bug caused by a recent update. I for one, have been using the same beta release since mid September. Something else caused this (not sure what - yet). Perhaps a certificate issue. Either way, it sure didn't help this happened over the weekend down in New Zealand.
And (2), I assure you, the folks at Firetrust are just as frustrated as you and the rest of us are - and are working hard to ensure the cause of this event never happens again.
I am NOT making excuses for Firetrust. This should
never have happened. I am just saying, until Man can create perfection 100% of the time, there will always be unexpected events, premature failures, and any number of things intent on ruining our days.
