Mailwasher is now reporting this error to me when checking email

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
DiverDoc
Student Sheep
Posts: 12
Joined: Wed Oct 20, 2010 5:20 am

Mailwasher is now reporting this error to me when checking email

Mon Nov 13, 2023 7:26 am

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>da44f9a58c8f5222ed60da39554d4acb</ID><DT>2023-11-12 11:23:19</DT><MWPEXCEPTION><UID>Exception a5d1cf3d25311a26c64d7c098c4385a3</UID><AID>Acct-1252169105</AID><SOURCE>MWPfetch::FetchThread()</SOURCE><MESSAGE>StdException - Unknown exception</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Can anyone enlighten me?

It happens when Mailwasher is checking for mail.

Added: I see I am not the only one !!! ;)
Last edited by DiverDoc on Mon Nov 13, 2023 7:42 am, edited 1 time in total.
gingbat
Least Evil Firetrust Employee
Posts: 1789
Joined: Mon Jul 28, 2008 4:04 pm

Re: A hundred times a day, Mailwasher is now reporting this error to me

Mon Nov 13, 2023 7:38 am

Very sorry about the problems Mailwasher Pro is currently having, (all mail checks fail, corrupt database messages etc) our developer is looking into what is happening now, unfortunately the problem occurred on Sunday afternoon when no-one was available to look into what was happening, was entirely unexpected, and we're not even sure how its possible as yet.....!

Still currently unsure of the cause, but hope to have it resolved soon.

In the meantime, options are to either not use MW for the meantime, OR, use an older version as below.

If you wish to to do this:

* please uninstall your current MWPro,
* cancel the question asking why you are uninstalling
* click YES when asked if you wish to save your user data,
* install this version:

http://cdn.firetrust.com/downloads/mail ... _12_25.exe


And it should work fine.

If you could also please do not respond to this unless still having problems with the above version and that'd be appreciated.

Cheers!

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