Firetrust Support Forums

Keep getting these occurring errors.

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>5c17af41fa0a5ab2c0d0e2002e4b534c</ID><DT>2023-11-25 14:20:25</DT><MWPEXCEPTION><UID>Exception f613a880f252b38c53ba54224bff08e7</UID><AID>Acct-701282263</AID><SOURCE>MWP_IMAP::LogoutIMAP()</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPLOGOUT</TYPE><HOST>mail.internode.on.net</HOST><PORT>993</PORT><ACCOUNT_TEXT>honeysett</ACCOUNT_TEXT><ACCOUNT>Acct-701282263</ACCOUNT><USER>honeysett</USER><LOGINTYPE>1734439541</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.

Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>bbae4257d4adb6b3e4ba3af304c7466d</ID><DT>2023-11-25 14:20:10</DT><MWPEXCEPTION><UID>Exception e0ea027e8d0021e9df7e98860cb4170b</UID><AID>Acct-701282263</AID><SOURCE>IMAPservice::PipelineEmailLinesToCache</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>

If you are using MWpro, update to 7.12.188 from here if not already:

https://www.firetrust.com/products/mail ... o/download

If still the same, or already using this, you could delete the problem email account and set it up again as below....

* Open Mailwasher Pro and click, Settings>>Accounts, click your account and click, "Remove Account", click, "Yes, remove it",
* Then click Help>>User Files, open the cache folder and delete the folder named, "MSAL".
* Close and restart Mailwasher Pro.
* In Mailwasher Pro click, Settings>>Accounts>>Add Email Account, type any name for this account you like, enter your email address and click Save.
* Click the Incoming tab and click "Sign in with... (your provider here)", follow the prompts and you'll be asked for permission to allow MW access to the account, ensure you agree to this.
(*NOTE: if the "sign in with ...." option does not show, enter your email account password and click Save)
* If it shows successful, click Save again on the outgoing tab, refresh folders on the IMAP tab (IF asked) and you are all set.