Lately I've been seeing an 'Unknown error' in the Event Log. The event details are below. I'm using the latest version of MailWasher Pro on Win 10 Pro.
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>f2a96c03cbc86e4445c1ad22c74e02b4</ID><DT>2024-03-26 10:34:24</DT><MWPEXCEPTION><UID>Exception e0ea027e8d0021e9df7e98860cb4170b</UID><AID>Acct2039291261</AID><SOURCE>IMAPservice::PipelineEmailLinesToCache</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Unkown error
- gingbat
- Least Evil Firetrust Employee
Post
Re: Unkown error
Yes, if your settings AND password are correct, often socket errors mean that your firewall, antivirus programs email scanner or other security software has blocked MWPro from checking mail there?
Check the settings in there to ensure MW is allowed full internet access, and has no rules either blocking it, or incorrectly setup which could cause issues. If no, or no better, is there an Antivirus email scanner active on your PC there? (Within your antivirus or firewall software), maybe try disabling this and see if that helps?
(NOTE: the antivirus real time scanner will still scan any emails and attachments for viruses anyway, so you are quite safe)
Check the settings in there to ensure MW is allowed full internet access, and has no rules either blocking it, or incorrectly setup which could cause issues. If no, or no better, is there an Antivirus email scanner active on your PC there? (Within your antivirus or firewall software), maybe try disabling this and see if that helps?
(NOTE: the antivirus real time scanner will still scan any emails and attachments for viruses anyway, so you are quite safe)
- Julzz
- Rattled Rabbit
Post
Re: Unkown error
Hi, I don't have any antivirus scanner installed bar what comes a standard with Win10 Pro. Why is there no information as to the account, etc that it is failing on? It's just happened again while I was adding to this post.
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>a02e77ad07afdfbdd257b1f725b6f278</ID><DT>2024-03-26 15:43:00</DT><MWPEXCEPTION><UID>Exception e0ea027e8d0021e9df7e98860cb4170b</UID><AID>Acct2039291261</AID><SOURCE>IMAPservice::PipelineEmailLinesToCache</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
Description: An unknown error has occurred. MailWasher is unable to determine the cause of this error.
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>a02e77ad07afdfbdd257b1f725b6f278</ID><DT>2024-03-26 15:43:00</DT><MWPEXCEPTION><UID>Exception e0ea027e8d0021e9df7e98860cb4170b</UID><AID>Acct2039291261</AID><SOURCE>IMAPservice::PipelineEmailLinesToCache</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML></ADDXML></MWPEXCEPTION><ORDINAL>0</ORDINAL></EVENT>
- gingbat
- Least Evil Firetrust Employee
Post
Re: Unkown error
Yes, sometimes the log does not tell you the account, bit of a pain I know, hopefully we can ensure that info is added for all error messages in future.
Re the actual error, can I please have some logs as per below directions:
- Use MWPro until you get the error,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"
Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...
Re the actual error, can I please have some logs as per below directions:
- Use MWPro until you get the error,
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"
Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...
- Messier1983
- It begins with a single step
Post
Unkown error
This morning at 9:00am mailwasher worked fine, loading emails, auto deleting spam
I logged back in at midday and it now wont load any emails, its shows and "Unknown error" and this is the content of the error message, i have contacted support and not yet had a response
Does anyone know of a fix for this please
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>2e3a7d743ee5a3801e370c5b046338f5</ID><DT>2024-03-27 13:57:03</DT><MWPEXCEPTION><UID>Exception f613a880f252b38c53ba54224bff08e7</UID><AID>Acct554314092</AID><SOURCE>MWP_IMAP::LogoutIMAP()</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPLOGOUT</TYPE><HOST>outlook.office365.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>Ulls1981lav_outlook_com</ACCOUNT_TEXT><ACCOUNT>Acct554314092</ACCOUNT><USER>[email protected]</USER><LOGINTYPE>0</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>1</ORDINAL></EVENT>
I logged back in at midday and it now wont load any emails, its shows and "Unknown error" and this is the content of the error message, i have contacted support and not yet had a response
Does anyone know of a fix for this please
Diagnosis: <EVENT><NAME>MWPEXCEPTION</NAME><ID>2e3a7d743ee5a3801e370c5b046338f5</ID><DT>2024-03-27 13:57:03</DT><MWPEXCEPTION><UID>Exception f613a880f252b38c53ba54224bff08e7</UID><AID>Acct554314092</AID><SOURCE>MWP_IMAP::LogoutIMAP()</SOURCE><MESSAGE>SocketException - GetLine failed() failed with code 0: The operation completed successfully.</MESSAGE><ADDXML><TYPE>IMAPLOGOUT</TYPE><HOST>outlook.office365.com</HOST><PORT>993</PORT><ACCOUNT_TEXT>Ulls1981lav_outlook_com</ACCOUNT_TEXT><ACCOUNT>Acct554314092</ACCOUNT><USER>[email protected]</USER><LOGINTYPE>0</LOGINTYPE><SSLMODE>1</SSLMODE></ADDXML></MWPEXCEPTION><ORDINAL>1</ORDINAL></EVENT>