Firetrust Support Forums

Hi,

I've just upgraded to 2010.

I've noticed that the status bar appears to just sit there at Downloading Message 5 of 55 (from x) for example. This doesn't appear to be right to me.

The accounts were imported from 6.54.

Have I set something wrong?

Neil

It shouldn't be doing that, try restarting MW and see if it makes any more progress. If it doesn't and you are checking more than one account try checking them one at a time to see if that works. If that is it you can set MW to always check that way in the options. If it isn't the Firetrust folks may want some more info from you to see what is wrong.

Log files sent to support.

N.

If you're still having problems Neil, I would recommend to try disabling PIPELINING and see if that helps. You can do this under Settings >> Accounts >> select the Incoming tab for the account >> click Advanced >> try removing the check mark from "Enable for checking mail'".

If too you find MailWasher gets hung the same when you delete emails, there is another option in the same location "Enable for deleting mail"

Disabled checking pipelining.

Did the trick

Feature request: Make that a global option. I just had to do that for 20+ accounts.

Many thanks.

N.

It's difficult as MailWasher only uses PIPELINING if the server supports it, and when in use it's a lot faster to download emails.

The problem we've found, is that some ISPs I think are traffic shaping. I know my home ISP for a while was shaping email traffic and when I tried to use POP3 on Gmail or Work they would all do the same as above.

I expect this may be more common than we'd hoped for so we might need to consider how we handle things internally.

Deal with it externally! - Buy a cricket bat and hire a rugby player to visit the idiot ISPs with it in hand?

THWACK - Fix your server. THWACK - THWACK - THWACK - THWACK - Now... Fix it now!

stan_qaz wrote:Deal with it externally! - Buy a cricket bat and hire a rugby player to visit the idiot ISPs with it in hand?

THWACK - Fix your server. THWACK - THWACK - THWACK - THWACK - Now... Fix it now!

Mmmmm, I looo-vvvve Draconian! (when I'm the one doing it!