Firetrust Support Forums

Hello,
I installed MailWasher Pro 7 on my Window 10. However, when I clicked to open MW7, the right screen flashed mainly black with some odd geometric patterns and the PC immediately rebooted. I have never seen this PC reboot like that. If I leave MW open when in sleep mode that the PC doesn't come out of sleep and needs a hard reboot.

Is there anyone else having seen similar issues?

Yes, possibly this is a windows .net issue, (MWPro uses this for its display), try running the repair tool here:

https://www.microsoft.com/en-nz/downloa ... x?id=30135

Then run windows update to ensure your PC is fully up to date.
Restart afterwards.

If no better, another possibility is that your video card drivers are out dated, and MW does not like this.. try updating these and see if it helps.....

http://www.nvidia.com/Download/index.aspx?lang=en-us
http://www.amd.com/us/Pages/AMDHomePage.aspx (right side pick boxes for desk, note and work)
https://www.intel.com/content/www/us/en ... /home.html (US version) offers a detector and downloads.
http://www.matrox.com/graphics/en/support/drivers/

The Windows Update option is iffy as it doesn't do a very good job and can load a bad driver.