Firetrust Support Forums

How long is the license valid for?

12 months from purchase.

So after 12 months I will no longer be allowed to use the program or will I no longer be able to update the program?

greshoff wrote:So after 12 months I will no longer be allowed to use the program or will I no longer be able to update the program?

MWP will cease to function, until another ~$10 (upgrade fee) is put on the meter.

How do I apply for a refund ?

When I got the e-mail with the $10 offer, nothing was said about this being an annual renewal -- just $10 for an upgrade.

This isn't the first time I've thrown away $10 --- the old 6.51 version works just fine, and this one doesn't seem to have a function which bounces spam.

I sort of fee suckered into this $10 upgrade, which seems more complicated and difficult to use than the previous version - fortunately I didn't overwrite the old one and will swallow the $10 and continue to use 6.51 forever rather than shell out $10 per year.

If you truly want to bounce messages, here's your answer although Firetrust and MWP no longer recommend it as a way to handle Spam. Most Spammers these days use forged addresses and if you bounce a Spam it generally just bounces back to whomever had their email address hijacked. But here's you answer:
Just highlight the message you want to bounce and check your right-click menu.

ataplow wrote:When I got the e-mail with the $10 offer, nothing was said about this being an annual renewal -- just $10 for an upgrade.

This isn't the first time I've thrown away $10 --- the old 6.51 version works just fine, and this one doesn't seem to have a function which bounces spam.

I sort of fee suckered into this $10 upgrade, which seems more complicated and difficult to use than the previous version - fortunately I didn't overwrite the old one and will swallow the $10 and continue to use 6.51 forever rather than shell out $10 per year.

i agree to 100% to you. i was one of the first people who registered mailwasher. those people are the sucess for FT.

i will alsi use my 6.54 version. it is anoying that you have to pay FIRST foer 2010, and the AGAIN paying.

thats pitty. no support for Ft in futher products.

greshoff wrote:How do I apply for a refund ?

Email Support with your details if you want a refund.



There's a very long discussion here about the shift to a subscription service, http://forum.firetrust.com/viewtopic.php?f=50&t=6272 and I'll see if we can improve various wordings to ensure it's clear.

rusticdog wrote:

greshoff wrote:How do I apply for a refund ?

Email Support with your details if you want a refund.



There's a very long discussion here about the shift to a subscription service, http://forum.firetrust.com/viewtopic.php?f=50&t=6272 and I'll see if we can improve various wordings to ensure it's clear.

How about if I would like a refund for the difference between upgrade and full price - since I was never offered the upgrade and am a long time MW Owner and supporter - emails to support haven't been that helpful about this issue though admittedly I hadn't previously asked for that refund just tried to get someone to acknowledge I should have gotten an upgrade price

esbglenn wrote:

rusticdog wrote:

greshoff wrote:How do I apply for a refund ?

Email Support with your details if you want a refund.



There's a very long discussion here about the shift to a subscription service, http://forum.firetrust.com/viewtopic.php?f=50&t=6272 and I'll see if we can improve various wordings to ensure it's clear.

How about if I would like a refund for the difference between upgrade and full price - since I was never offered the upgrade and am a long time MW Owner and supporter - emails to support haven't been that helpful about this issue though admittedly I hadn't previously asked for that refund just tried to get someone to acknowledge I should have gotten an upgrade price

Absolutely, either that or just ask Support to alter your renewal date to reflect the extra money paid. We didn't really think many would buy direct through the website, without trying the program first or that they'd use the Buy link in the software as this puts you into the Shopping Cart at the upgrade price. We were wrong on that...Newsletters are going out but we simply can't send fast enough without back logging the Support guys.

rusticdog wrote:

esbglenn wrote:

rusticdog wrote:

greshoff wrote:How do I apply for a refund ?

Email Support with your details if you want a refund.



There's a very long discussion here about the shift to a subscription service, http://forum.firetrust.com/viewtopic.php?f=50&t=6272 and I'll see if we can improve various wordings to ensure it's clear.

How about if I would like a refund for the difference between upgrade and full price - since I was never offered the upgrade and am a long time MW Owner and supporter - emails to support haven't been that helpful about this issue though admittedly I hadn't previously asked for that refund just tried to get someone to acknowledge I should have gotten an upgrade price

Absolutely, either that or just ask Support to alter your renewal date to reflect the extra money paid. We didn't really think many would buy direct through the website, without trying the program first or that they'd use the Buy link in the software as this puts you into the Shopping Cart at the upgrade price. We were wrong on that...Newsletters are going out but we simply can't send fast enough without back logging the Support guys.

Actually I did use the demo first and did use the buy link - shortly after that an update came out

Ah right, that first 1.0.0 version was a bit dodgy for the upgrade

Was slacking off regular tasks and doing some support emails, saw yours and have processed for you Glenn

Thanks - support promptly handled my email and I was pleased to use the "over payment" to extend our license - I am very happy

rusticdog wrote:

esbglenn wrote:

rusticdog wrote:

greshoff wrote:How do I apply for a refund ?

Email Support with your details if you want a refund.



There's a very long discussion here about the shift to a subscription service, http://forum.firetrust.com/viewtopic.php?f=50&t=6272 and I'll see if we can improve various wordings to ensure it's clear.

How about if I would like a refund for the difference between upgrade and full price - since I was never offered the upgrade and am a long time MW Owner and supporter - emails to support haven't been that helpful about this issue though admittedly I hadn't previously asked for that refund just tried to get someone to acknowledge I should have gotten an upgrade price

Absolutely, either that or just ask Support to alter your renewal date to reflect the extra money paid. We didn't really think many would buy direct through the website, without trying the program first or that they'd use the Buy link in the software as this puts you into the Shopping Cart at the upgrade price. We were wrong on that...Newsletters are going out but we simply can't send fast enough without back logging the Support guys.