Firetrust Support Forums

Mailwasher worked on my old now defunct computer but doesn't work on my new one. It says "Failed to log in to POP3 server". I have checked my account details and they are all correct. My mail client uses them and it works ok.

See attached screenshots.

Thanks for your help.

Device name Chris
Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM 64.0 GB (63.8 GB usable)
Device ID A06DB1C3-87F9-4E93-9F47-95BECC5C0FC4
Product ID 00330-53161-44043-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎20/‎06/‎2024
OS build 22621.3737
Experience Windows Feature Experience Pack 1000.22700.1009.0

Couple of things.. it may pay to remove your email address from display there or it may be harvested for spammers...

Re the problem, likely the incoming server is wrong, usually it'd be: mail.sheppeybridge.com NO @?

Re the problem, likely the incoming server is wrong, usually it'd be: mail.sheppeybridge.com NO @?

I note on the two I use (Gmail and Yahoo mail), the incoming servers for pop3 include "pop" in the address. For example,

"pop.gmail.com"
and
"pop.mail.yahoo.com"