Firetrust Support Forums

Posted: **Fri Jul 05, 2024 7:24 pm**

Hello,
Since the German version of this forum seems to be no longer active, I'll try it here, with the help of Google Translate.
I have version Pro 7.15.5 and problems with the trash can. I can delete it as often as I want - as soon as I tick the box next to "Show all logged emails", they all appear again, hundreds of them! They cannot be removed. The box keeps removing itself, so that the trash can appears empty. With deleted emails, it is no longer possible to see whether they are spam or what. Everything is green, that was completely different up until now. That is not satisfactory. I looked in the English-speaking forum, but found nothing. I think that can't just be my problem. By the way, I haven't changed anything in the settings. Apropos settings: If you search in the help section, you will find this: "To display the trash can options, click either Spam Settings>Trash Can Options or Properties>Options>Trash Can Options." I don't have these settings at all! Something's not right lately, probably after one of the last updates.

Do others here have the same problem?

Posted: **Sat Jul 06, 2024 5:46 am**

kaskade wrote: ↑
Fri Jul 05, 2024 7:24 pm
Hello,
Since the German version of this forum seems to be no longer active, I'll try it here, with the help of Google Translate.
I have version Pro 7.15.5 and problems with the trash can. I can delete it as often as I want - as soon as I tick the box next to "Show all logged emails", they all appear again, hundreds of them! They cannot be removed. The box keeps removing itself, so that the trash can appears empty. With deleted emails, it is no longer possible to see whether they are spam or what. Everything is green, that was completely different up until now. That is not satisfactory. I looked in the English-speaking forum, but found nothing. I think that can't just be my problem. By the way, I haven't changed anything in the settings. Apropos settings: If you search in the help section, you will find this: "To display the trash can options, click either Spam Settings>Trash Can Options or Properties>Options>Trash Can Options." I don't have these settings at all! Something's not right lately, probably after one of the last updates.

Do others here have the same problem?

Yes I have faced some problems like these.
I hope the issues in new version will be resolved soon.

Posted: **Sat Jul 06, 2024 6:13 am**

Yes, the show all mail logged button shows ALL mail MW has seen during the time period selected, that cannot be changed.... the reason they are all green is likely because you have emptied the recycle bin of the spam emails that you did delete...?

You cannot remove mail logged until the time period under Settings>>Recycle Bin>>General expires, NOTE however, that this option does have a bug where no matter what you set the time at. it reverts back to 60 days for some users, we'll have that one fixed for the next update.....

Posted: **Sat Jul 06, 2024 10:31 pm**

Thank you for this helpful information. It's good to know that the error is not in my system. Now I hope for the next update.
Best wishes to you, kaskade

Posted: **Sun Jul 07, 2024 6:58 am**

Thanks for that and yes, hopefully wont take too long to get a new version out.. cheers!

Firetrust Support Forums

Problems with Version 7.15.5

Problems with Version 7.15.5

Re: Problems with Version 7.15.5

Re: Problems with Version 7.15.5

Re: Problems with Version 7.15.5

Re: Problems with Version 7.15.5