Wash button greyed out

[hansi]

After it has downloaded mail, the Wash icon stays greyed out. Does this only work after you have purchased the product?

[anniebrion]

Has it finished fetching? Does the status in the bottom left say Idle.

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[hansi]

No it says Stop. And I still can't get rid of the "Not to me" Status

[anniebrion]

It look like the fetch has has a problem Send the logs to rusticdog with a like to this thread and beta as the ticket number.

The exit MWP and restart it.

BTW, If the triangle tab is flashing this also indicates a problem and the log might give you some insight.

[hansi]

Sorry, not very techie. How do I do that please?

[anniebrion]

In the Help menu click "Send Support Logs"

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The fill in the boxes:

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Click the "Send Logs" button.

Note: The circled account will differ on your system.

[stan_qaz]

Not to me status, do you have a filter by that name? Try turning it off and checking your mail, it may have a coding error in one of the rules.

If that fixes it try posting the filter that is causing the problem and someone may have a sugggested fix.

[hansi]

There is a filter called "Not to me" in which I have put my email address. When I receive mails through MW, one of the headings is "Status". It is under this heading that "not to me" appears every time. Is this filter necessary?

[stan_qaz]

All filters are optional but they can be handy for classifying messages.

If you turn it off and things improve it just means you have a typo or other minor issue with the filter. If you post what you have in it someone should be able to help you get it working.