Mail Wash garbles inbox

[Andrew42]

On several occasions I have marked up items to delete and then clicked on Mail Wash. The result is a garbled In-Box with emails superimposed on each other. The only cure I have found is to close out Mailwasher and come back in again. However sometimes items are deleted that were not marked for deletion.

Has anyone else had this issue? Is it a known bug or is it a problem with my installtion?

On a general level I think the new version is a very good step forward. However I get the feeling it is perhaps not very stable. MY PC freezes quite a lot if Mailwasher is open. It unfreezes after about 2 minutes or so and everything is fine. I do not get the problem if Mailwasher is not running.

[rusticdog]

On several occasions I have marked up items to delete and then clicked on Mail Wash. The result is a garbled In-Box with emails superimposed on each other. The only cure I have found is to close out Mailwasher and come back in again. However sometimes items are deleted that were not marked for deletion.

We are aware this can occur, still trying to work with the makers of the grid to resolve this. But this is the first time I've heard deleting the wrong emails. Are you sure the emails are physically deleted and MailWasher just isn't displaying a corrupt list of messages ? Do these emails show in the Recycle Bin ?

On a general level I think the new version is a very good step forward. However I get the feeling it is perhaps not very stable. MY PC freezes quite a lot if Mailwasher is open. It unfreezes after about 2 minutes or so and everything is fine. I do not get the problem if Mailwasher is not running.

I don't see this, is there a consistent time it freezes when using MailWasher ?

[stan_qaz]

The only time I've seen freezing being a problem is returning from Hibernate, are you seeing them at that time?

[Andrew42]

Thanks for the responses:

1. I am pretty sure that each time the emails that delete in error are in the Recycle Bin. I will specifically look at this when next it occurs.
2. The freezing on my PC has nothing to do with hibernate as I never use that state. It occurs when I am using other programmes, ExCel for example, but ONLY when Mailwasher is open and running.

[rusticdog]

It's probably a long shot, but maybe check for any video driver updates, as we know that's done some other funky things. http://forum.firetrust.com/viewtopic.php?f=50&t=6362

[Sidewinder]

On several occasions I have marked up items to delete and then clicked on Mail Wash. The result is a garbled In-Box with emails superimposed on each other. The only cure I have found is to close out Mailwasher and come back in again. However sometimes items are deleted that were not marked for deletion.

Has anyone else had this issue? Is it a known bug or is it a problem with my installtion?

On a general level I think the new version is a very good step forward. However I get the feeling it is perhaps not very stable. MY PC freezes quite a lot if Mailwasher is open. It unfreezes after about 2 minutes or so and everything is fine. I do not get the problem if Mailwasher is not running.

You might want to post your system info e.g. CPU speed, Ram, OS Version and whether or not it's 32 or 64. You might want to open Task Manager and open the Graphical display. Then watch your CPU use to see if you are red lining.

[tiger56]

I've used the new pro:2010 for a couple of days and other than the wash being very slow some of the time it seemed pretty good until this morning. My mail wasn't garbled it was gobbled.

My deleted mail went into the recycle bin and could be reinstated and my good mail was listed in Mailwasher after the wash, but wouldn't load in Thunderbird, wasn't in the recycle bin and when I checked the server it was totally gone.

Needless to say I went back to pro 6.5.3 until the bugs are worked out. I can't afford to lose my email.

I have a comfortably powerful new computer. It came with 64 bit Windows 7 so has 6 gb of memory, but I got a new hard drive and changed to 32 bit and only use half of it, because 64 bit wouldn't run some old programs.

[Docmelster]

I'm having the same problem using Vista Home Premium, 32 bit, 6GB Ram. It's especially noticeable when I force a Send/Receive in Microsoft Outlook 2007. I need to multitask, therefore every open application freezes for a good 2 minutes before I'm able to do anything, including launching the Task Manager to terminate the program. When I can finally close MailWasher Pro, the problem goes away. Everywhere.

The Doctor

[Sidewinder]

I've used the new pro:2010 for a couple of days and other than the wash being very slow some of the time it seemed pretty good until this morning. My mail wasn't garbled it was gobbled.

My deleted mail went into the recycle bin and could be reinstated and my good mail was listed in Mailwasher after the wash, but wouldn't load in Thunderbird, wasn't in the recycle bin and when I checked the server it was totally gone.

Needless to say I went back to pro 6.5.3 until the bugs are worked out. I can't afford to lose my email.

I have a comfortably powerful new computer. It came with 64 bit Windows 7 so has 6 gb of memory, but I got a new hard drive and changed to 32 bit and only use half of it, because 64 bit wouldn't run some old programs.

The only messages that MWP removes from your mail server are those marked for deletion. If they are not there then my guess would be that you may have an email client set to automatically check and fetch the mail.

[Sidewinder]

I'm having the same problem using Vista Home Premium, 32 bit, 6GB Ram. It's especially noticeable when I force a Send/Receive in Microsoft Outlook 2007. I need to multitask, therefore every open application freezes for a good 2 minutes before I'm able to do anything, including launching the Task Manager to terminate the program. When I can finally close MailWasher Pro, the problem goes away. Everywhere.

The Doctor

That sounds like a problem with Outlook doing a Send/Receive and retrieving the mail. If you do this after a Wash there should be no conflict with Outlook. If MWP2010 triggers a fetch and evaluation at the same time you manually do the Outlook Send Receive then there may be a collision. I let MWP launch Outlook after a wash and the do the manual S/R and have no problems whatsoever.