Firetrust Support Forums

When I attempted to "Restore" (for the first time), I couldn't get the mail to show up in the "In Box,"
but the following e-mail message showed up in my mail client:

----- The following addresses had permanent fatal errors -----
(reason: 554 Failure From and Envelope from must both be local domains add (g_from_allow_ip 64.18.2.130) or remove G_FROM_NOFORGEME and G_FROM_NOFORGE )

----- Transcript of session follows -----
... while talking to kingston.net.mail9.psmtp.com.:
>>> >>> DATA
<<< 554 Failure From and Envelope from must both be local domains add (g_from_allow_ip 64.18.2.130) or remove G_FROM_NOFORGEME and G_FROM_NOFORGE
554 5.0.0 Service unavailable

Reporting-MTA: dns; mail.kingston.net
Received-From-MTA: DNS; dsl-rb-64-118-22-243.wtccommunications.ca
Arrival-Date: Thu, 22 Jul 2010 19:33:34 -0400

Final-Recipient: RFC822;
Action: failed
Status: 5.0.0
Remote-MTA: DNS; kingston.net.mail9.psmtp.com
Diagnostic-Code: SMTP; 554 Failure From and Envelope from must both be local domains add (g_from_allow_ip 64.18.2.130) or remove G_FROM_NOFORGEME and G_FROM_NOFORGE
Last-Attempt-Date: Thu, 22 Jul 2010 19:33:48 -0400

I don't understand a word of it. Can someone let me know what I'm doing wrong?

Thanks,
An old-timer trying to keep up

I'm not sure what is going on with that, all I can think of is to look at the e-mail address you have set in the account that you are restoring to and make sure it is the one that your ISP expects.

You might go to the help menu and send a set of logs to firetrust, include a link to this topic and they will give it a detailed look. It is the week-end down there so you might not get a quick response.

My ISP is so fouled up I switched and have all my restored mail going through the Gmail server, haven't had a glitch with it in months.