Page 1 of 2
No sound in MW
Posted: Sun Sep 29, 2024 10:50 pm
by hans peter
- Namnlös.jpg (64.55 KiB) Viewed 1134 times
Re: No sound in MW
Posted: Mon Sep 30, 2024 5:40 am
by gingbat
Possibly post that sound here so we can download/test.....?
Re: No sound in MW
Posted: Mon Sep 30, 2024 5:59 am
by hans peter
<iframe src="
https://1drv.ms/u/c/2a9de90754503b88/IQ ... NpRvpIN4Vk" width="98" height="120" frameborder="0" scrolling="no"></iframe>
I am not quite shure that this works. If not I look forward for suggestion of handling.
/hans peter
Re: No sound in MW
Posted: Mon Sep 30, 2024 6:16 am
by gingbat
Yes, could not save that sound sorry... try adding as attachment via clicking "Full editor and preview" then click Attachments>>Add Files...?
Re: No sound in MW
Posted: Mon Sep 30, 2024 10:31 am
by hans peter
Sorry, I missed that
/hans peter
Re: No sound in MW
Posted: Mon Sep 30, 2024 12:03 pm
by gingbat
Excellent, thanks for that and yes, that sound worked fine for me, note it will only display if new legitimate emails are in your list not if already seen emails are the only ones in the list, OR, if MW is the currently selected program.
MW needs to be either minimised or out of focus (another program selected) for the sound to work.....
Re: No sound in MW
Posted: Tue Oct 01, 2024 12:06 am
by hans peter
Thank you, gingbat!
One more time:
1) The sound plays when I click on it in the Explorer or here in the chat. So the speakers are on.
2) When I click on the arrow right of "Play sound for new mails" I get a ring that spins, but no sound.
3) When a new email arrives, I get a swinging envelope in the taskbar, but no sound.
/hans peter
Re: No sound in MW
Posted: Tue Oct 01, 2024 7:21 am
by gingbat
Yes, really not sure why sorry as no problems when I test here.... all I can recommend is you try moving the .wav file to another location on your PC possibly? could be where it is now MW is unable to access....?
Re: No sound in MW
Posted: Tue Oct 01, 2024 9:08 pm
by hans peter
Sorry, gingbat, that didn't help. And not with any other wav-file on my computer either. Is it reinstallation that applies now?
/hans peter
Re: No sound in MW
Posted: Wed Oct 02, 2024 6:40 am
by gingbat
Yes, very odd alright.... and in that case, can I please have some logs as per below directions:
- Use MWPro until you get the "get a swinging envelope in the taskbar,"
- Click Help>>Send Support Logs.
- Write a note referring to this post (copy/paste the link from the address bar in your web browser)
- Click "Send Logs"
Then, reply to this to let me know the logs have been sent in case they do not arrive for any reason...
Re: No sound in MW
Posted: Wed Oct 02, 2024 10:32 am
by hans peter
I sent this by pressing the Send logs- button, but the email came to me and was empty.
- Supportlog.jpg (57.63 KiB) Viewed 956 times
/hans peter
Re: No sound in MW
Posted: Wed Oct 02, 2024 11:19 am
by gingbat
OK, in that case, can you please open MWPro, click Help>>User Files, double click the autosupport.eml file, and forward this to "support at firetrust dot com" INCLUDING the 3 zip file attachments.
Thanks!
Re: No sound in MW
Posted: Wed Oct 02, 2024 11:34 pm
by hans peter
Thanks, gingbat. Done! #41818
/hans peter
Re: No sound in MW
Posted: Thu Oct 03, 2024 6:21 am
by gingbat
Great, thanks for that got em that time!
And yes, according to MW it is loading the sound:
10-01-2024 08:56:11.429 EventThreadProc EVENT THREAD STARTED OK
10-01-2024 08:56:12.171 MWPUI Using sound file: C:\Users\hpwso\Downloads\NotesCukoo.wav
10-01-2024 08:56:12.254 MWPUI Loading spam tools document
10-01-2024 08:56:12.255 MWPUI Successfully loaded spam tools document
10-01-2024 08:56:12.452 MWPUI MailWasher ready
And when you get mail, it is playing the sound:
10-01-2024 10:00:48.792 MWPUI 1 new mail found: spam count=0
10-01-2024 10:00:48.792 MWPUI Number autodeleted: 0
10-01-2024 10:00:48.804 MWPUI Playing new mail sound
10-01-2024 10:00:48.804 MWPUI Blinking new mail icon
10-01-2024 10:00:48.804 MWPUI Refreshing data view sort
So really unsure why it is not being heard sorry...!
Do other sounds work fine when you place them in the same location on this PC? if so, try setting another sound in the same location, test it works, then delete that sound and rename the NotesCukoo.wav sound to the name of the one that works....?
If still no, open the sound in a wav editor (something like Audacity) save it again, then try using it again....?
Re: No sound in MW
Posted: Thu Oct 03, 2024 10:12 pm
by hans peter
Hi again, gingbat!
gingbat wrote:Do other sounds work fine when you place them in the same location on this PC?
No (as I already have told earlier). I have also made a reinstallation where I chose not to keep previously made settings (however, several of them were left). In the new installation, the location for
Notifications > Play sound... was already filled out with
C:\ProgramData\Firetrust\MailWasher\newMailNotify.wav. But there is no sound from it either when I click on the right arrow. I just get a spinning circle.
I want to make a total uninstall, ie. without
all old settings. How to do it?
/hans peter