delete emails

[Bob Gunnis]

Hi
If I run the new MW 2010.1.0.6. and MW shows emails and I put a tick in delete before running mail wash, when Windows Live Mail opens the emails I have marked for deletion are not deleted but finish up in my Inbox.

This never used to happen with MW 6.0 so am I doing something wrong?

Please advise

Many Thanks

[anniebrion]

Is WLM set to automatically download email at a schedule interval? If so turn this off and manually fetch mail into WLM after you have washed in MWP.

[Bob Gunnis]

Hi

Thanks for the speedy relpy

I am not that familiar with WLM so can you advise me how to see if the setting are set to download at a schedule interval?
Many thanks

[anniebrion]

Sorry, I don't have access to WLM Try looking in account settings, something like download every x mins.

[Sidewinder]

Hi

Thanks for the speedy relpy

I am not that familiar with WLM so can you advise me how to see if the setting are set to download at a schedule interval?
Many thanks

http://email.about.com/od/outlookexpres ... _or_OE.htm

[Bob Gunnis]

Hi

I have Checked WLM and I my settings are not download at a scheduled interval.

If I get more than one email when runnng MW and say I check one email for deletion and allow the othes to be left unchecked, then all the emails including the one checked for deletion finish up in my inbox. However, If there is just one email and I check that for deletion and run mail wash then it gets deleted.

Any further advise will be most appreciated

[anniebrion]

You could try switching off pipelining for deletions in: account >> incoming >> Advanced

[Bob Gunnis]

Hi

Once again thanks for the reply

first of all I couldnt find pipeling and noticed that the server type was set to IMAP and not POP3

This is all a bit confusing but can you tell me if it should be set to POP3 or IMAp as far as I am aware my sever account is POP3

Please help

[anniebrion]

Pipelining is not available on IMAP so that is not the problem, you could have an issue if your IMAP provider does not follow standards properly, Gmail are one that are well know for not doing deletes properly

Some servers can do IMAP or POP3 on the same address, my fasthost servers do

It might be worth you changing to POP3 to see if it works better for you, if you don't need the extra facilities of IMAP.

Check with your ISP for the correct POP3 settings.

[Bob Gunnis]

Sorry to keep coming back to this thread but am becoming disillusioned with MW 2010

If I run MW and it finds emails and I want to delete some before I was the mail I do the following

I click delete and it places a tick mark and then I wash mail fully expecting the items checked will be delted but alas this doesn't happen and they all finish up in my inbox.

I have just tried MW 6 and have done exactly the same as above and the checked emails are deleted before running my mail programme.

I have changed the settings to POP3 but still this contnues

Please Please what is the problem because I am getting the feeling I should have stuck with MW 6 (If it isn't broken ~~ why fix it)

Kindest regards

[Bob Gunnis]

Hello MW helpers

Is there any reason why my latest post has not been replied to by a member of your team or do you think that you have given me all the help and advice for this thread??
Kindest Regards

[anniebrion]

Please note that Firetrust staff members names on the forum are in black, and even though they work some weird times they are on New Zealand time.

http://forum.firetrust.com/viewtopic.php?f=50&t=6746

[rusticdog]

Hello MW helpers

Is there any reason why my latest post has not been replied to by a member of your team or do you think that you have given me all the help and advice for this thread??
Kindest Regards

Sorry must have missed this one. Next time it happens, can you go into MailWasher >> Help >> Send Support Logs >> enter chris as the Ticket Number >> Send Logs >> and I'll take a look

[Bob Gunnis]

Many Thanks Rustic

Will do as suggested

Thanks for the advice and reply

[stan_qaz]

You might want to grab the new 1.0.10 version that just went live, click help and check for updates and it should upgrade you.