Firetrust Support Forums

i have two imap accounts setup and one account keeps caching emails even after i delete the email. the other account clears the mail once i delete it. how can this be sorted.

Which email providers are the IMAP accounts with ?....well, just the one that doesn't delete properly

both are gmail

Odd. And you are just checking the Inbox folder for both ?

Also when you logon to the GMail website, under Settings >> Forwarding and POP/IMAP >> do the settings for each account match up ?

they are exactly the same

Okie doke.

I probably should have asked this first, but what do you mean by it's caching ? I took it mean that the email just doesn't delete from MailWasher.

yes, the email doesn't delete from mail washer, even after i delete it form gmail

If you can send some logs for this, if you can check the email account that won't delete properly >> mark some emails for delete >> Wash Mail >> then Check Mail again on that account >> then go Help > Send Support Logs >> enter chris as the Ticket Number >> Send Logs >> I'll take a look.

sent

Ah, can you update to 1.0.6 first, the logging in the version you have isn't really up to scratch for tracking this problem
http://forum.firetrust.com/viewtopic.php?f=50&t=6761

Cheers

it doesn't cache anymore after the update

mugsinc wrote:it doesn't cache anymore after the update

Sorry, I guess I should have checked that first

thanks for the help anyway